Desktop Support Analyst Resume Cincinnati, OH - Hire IT People

CORE COMPETENCIES:

Windows 7, Windows 10

IOS, Android Email

PC Hardware

Citrix

Virtual Team Management

Microsoft Office

Project Management

Remote Troubleshooting

VMWare Service Manager

RELEVANT PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, OH

Desktop Support Analyst

Responsibilities:

Provided level one support and troubleshooting for a variety of software and hardware
Microsoft software including Windows 7, Windows 10, Office, Office 365, Active Directory excel, Outlook 2010, 2016, Outlook Web Access, Internet Explorer, skype for business, and word
Citrix, storefront and desktop
Mobile email support and configuration for Android, and IOS utilizing Associate Mobile Choice, AirWatch Agent, Workspace One Intelligent Hub and more
VPN, Pulse Secure, Defender Token, Symantec EndPoint Protection and Management Agent and other remote access support
Hardware support for IBM and Dell Laptops, Lenovo, HP Thin Client, and other desktop PC including monitor, Mouse, keyboard, and other peripherals
Utilized troubleshooting tools and resources such as Citrix Support Utility, Sage, IBM BigFix, HPDM (HP Device Manager), VNC Viewer, VMWare Service Manager and more
Customer Service Platform, CheckFree Bill Pay, Western Union PC support

Confidential, Washington, DC

Director of Marketing, and Business Development

Responsibilities:

Plan and execute company's affiliate marketing efforts growing the organization's network of affiliates from a dozen to almost 100 affiliates
Plan and execute company's content marketing program including blogging, email, and facebook with an emphasis on SEO
Plan and execute company's public relations strategy with placements in The Atlantic, CBS, SB Nation, Fansided, and others
Help plan and create product designs that drive sales

Confidential, San Francisco, CA

Managing Editor

Responsibilities:

Create videos, podcasts, and other digital content with viral potential
Conduct direct digital media outreach and publicity for video, podcasts, radio, and more
Over 40% increase in Facebook growth utilizing a variety of organic reach campaigns including share campaigns, viral content, and gated content campaigns
Deliver analytically driven and engaging content that increases traffic
Appeared as a guest on a variety of media outlets including radio shows, podcasts, and videos
Secured placement of stories in the national sports press such as ESPN, Fox Sports, SI and others
Chosen to recruit, train and manage writers, mentoring beyond initial training to continue to build team member’s strengths
Responsible for editing and scheduling content, ensuring deadlines are met on time

Communication Specialist Consultant

Confidential

Responsibilities:

Create and execute public relations and integrated communication plans that achieve client communication goals on projects ranging from one month to two years in duration
Collaborate with cross - functional teams to ensure message consistency and error free materials
Demonstrated ability to work with project managers, lead developers & designers adhering to all project timelines, while maintaining quality and delivering the best results for clients
Offered online strategy consultation based on client analytics to create and improve processes and systems to maximize campaign effectiveness
Project Manager responsible for ensuring all projects were completed on time and chosen to be the key member in constant communication with all clients and key stakeholders