Middleware Support Specialist Resume

SUMMARY:

A seasoned Middleware Support Specialist with a proven track record in technical support of mission critical server applications for banking, trading, airline booking and e - commerce services, I am keen to join a dynamic team of middleware application specialists.

EXPERIENCE:

Middleware Support Specialist

Confidential

Responsibilities:

Performed system administration tasks associated with aeroplan.com’s web applications and resolved system level and application problems on mission critical systems requiring immediate resolution:
Administered middleware and middle-tier applications including Tomcat, JBoss, Java, Websphere MQ
Responsible for day-to-day support of Redhat and zLinux servers
Built, configured and administered development, UAT and production application servers
Provided technical assistance to development and production application teams during code implementation
Evaluated, implemented and maintained new projects and solutions
Provided on-call support for critical applications
Investigated and troubleshooted technical problems
Developed procedures to protect production environment from unplanned outages
Maintained up-to-date documentation
Provided technical support for IBM Content Management On-Demand (CMOD) solutions for e-statements storage and archival. Clients included companies like Bell, Merrill Lynch, Sun Life, National Bank of Canada and Irving Oil.
Administered CMOD systems based on DB2 database technology
Responsible for support of AIX and Windows servers

System Support Specialist

Confidential

Responsibilities:

Administered 16+ Websphere application servers and 70+ Websphere MQ queue managers
Developed and implemented messaging solutions for critical trading applications using Websphere AS and Websphere MQ
Generated MQ Client Channel Definition Table (CCDT) and binding files
Generated SSL keystores using keytool, gsk7cmd and ikeyman
Troubleshooted MQ environment set-up including connectivity, SSL encryption and authorizations using Java code in Eclipse IDE
Resolved connectivity issues between Websphere AS and MQ server
Provided technical support for trading Order Management System using Websphere AS and Websphere MQ
Performed software and server support for Scotia Capital websites using iPlanet and Apache
Administered 70+ Solaris 10 and Windows 2003 servers
Ensured high availability of critical applications using Veritas
Developed custom solutions using shell scripting to improve SSL keystore manipulation
Conducted root cause analysis and resolved technical issues by coordinating with external vendors

Technical System Analyst

Confidential

Responsibilities:

Administered 100+ Red Hat, Solaris and Windows servers
Supported web and database servers running Apache, OpenSSL, PHP, MySQL, Oracle
Provided support for Java applications including Tomcat, WebSphere Application Server, Weblogic
Managed VM on Xen and VMware platform
Monitored web and java application servers using Zabbix
Developed custom solutions using shell scripting to automate common server tasks
Configured and troubleshooted network connectivity issues
Coordinated with external vendors to resolve technical issues
Documented system procedures on the team wiki site

Unix System Administrator

Confidential

Responsibilities:

Administered 600+ Linux, Red Hat, SUSE and Solaris servers
Supported web and database servers running Apache, OpenSSL, PHP, MySQL, Oracle
Provided support for Java applications including Tomcat, Websphere Application Server, Weblogic, JBoss
Managed VM on VMware ESX platform
Monitored web and java application servers using Ipmonitor/Nagios
Developed custom solutions using shell scripting, Perl and PHP to automate common server tasks
Configured and troubleshooted network connectivity issues
Managed OS and application software installation and updates
Used storage systems including SAN, NAS and Disk Arrays
Trained new team members and organized knowledge transfer sessions
Documented system procedures on the team wiki site

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