SUMMARY:

Detailed oriented and highly dedicated individual with over 15 years of progressive experience in Technology Implementation and Application Support with focus on cloud operations.

TECHNICAL SKILLS:

Applications/Domain - knowledge: Financial Services (Asset Management, Group Benefits), Banking (ATM Cash Forecasting and Device Management), Telecommunications (TV, Internet, and Wireless)

Cloud Services; (AWS, Google Cloud, Oracle Cloud). Consoles, CLI and Scripting (Python SDK).:

SaaS Solutions: Oracle Service Cloud, Splunk, DocuSign, ActiveDocs, Cisco PrimeHome, Comcast’s X1 platform, Lithium Engagement platform Good understanding of Enterprise Architecture, cloud centric architectures and DevOps principles.Strong experience supporting distributed systems and web services on Microsoft Enterprise systems (Windows Server 2012/2016, SQL Server 2008, IIS). Good exposure to sub-systems on Red Hat Linux 7.x

Debugging skills: ability to read and .NET/IIS exceptions,Network traces, fiddler, SQL trace, etc.

Networking standards: DNS, DHCP, TCP/IP, HTTP, SSH, SFTP, XML, SOAP, TLS, F5 load balancer.

IT Security & Compliance: PCI, SOX, IPS, MPLS, VPN, Qualys, Venafi and firewalls, Incident, Change management and Disaster Recovery using ITIL framework.Database (Oracle/MSSQL/MySQL/Dynamo/Postgresql), Reporting (SSRS/Cognos)

CI/CD: tools such as Teamcity, Git, Stash

Agile Tooling: Jira, Confluence, Slack.Mingle

Enterprise Batch Scheduling: tools such ActiveBatch, Repliweb, Task Scheduler (PowerShell)

WORK EXPERIENCE:

Confidential

Senior Application Support Analyst

Responsibilities:

• Work closely with the line-of-business teams, internal technology teams and external vendors to define, build, deploy procedures and support of operational readiness.
• Work with technology partners to research and analyze current state system capabilities and define technology solutions options and recommendations
• Ensure that all internal and external system changes are managed and follow the problem and change management process (ITIL)
• Support the software development life cycle of internal systems, facilitating technology to provide timely solutions to the line of business.
• Monitor and identify trends and behaviors in systems support and implement processes and systems to proactively monitor and deal with technical issues to reduce business impact and increase system up-time.
• Root-cause complex problems involving multiple parties, networks, hardware and software
• Operate on-call after hour duties ensuring 24x7x365 coverage as needed.

Confidential

Senior Application Support Specialist

Responsibilities:

• This role reports to the director and provides support for financial services back office applications for managing cash logistics, cash forecasting, device management and batch sub-systems.
• Be the key in-house expert in client on-boarding, deployment, configuration, maintenance of Brink's Integrated Managed Services (Brink's IMS) including the Device Management Service (DMS), Cash Management Service (CMS) and Web Portal Service (WPS).
• These services enable customers to monitor networks in real time, detect and react to certain events, and improve cash forecasting.
• Support client on boarding for Brink's Integrated Managed Services offered in designated markets in Europe.
• Configure highly complex systems residing on virtualized ESX server environments using combination of technologies including VMware, Windows 2008 R2, SQL Server 2008 including Reporting Services, Microsoft's Dot Net Architecture, Internet Information Services (IIS) 7.5, IBM COGNOS Business Intelligence 8, JBOSS, Java, and IBM Web Sphere MQ
• Provide technical expertise and skills to project implementations; co-ordinate all system implementation project with end-users; and lead technical groups in all phases of the system
• Collaborate with Vendors, Architecture, Operations and Infrastructure groups for achieving deliverables

Confidential

Implementation Consultant

Responsibilities:

• Work closely with Management, Software Development, Quality Assurance and clients to ensure business requirements allow for the release of high quality products on a timely basis using Confidential &C’s statement generation software Pages/ePages. The position is viewed as a subject matter expert and contributes to the continued success of Confidential &C.
• Support multiple applications on multiple platforms, including Windows Server 2003/XP/7.
• Develop manuals, training material/or job aids and provide training to internal staff and clients
• Provide timely and accurate day-to-day support during all phases of ePages software implementation and QA activities, and on-going support to various clients across Canada, USA, U.K and Australia.
• Create system architecture, configuration, and system management/upgrade documentation.

Confidential

Application Support Analyst

Responsibilities:

• Maintain a large n-tier production environment, ensuring high availability of mission critical systems.
• Be a key member of the Incident, Change, Availability, Release and Problem Management process to ensure performance, compliance, value and quality.
• Support and initiate root cause analysis of incidents and provide regular communication (both written and verbal) to all levels of management and business units defining actions to eliminate recurrence.
• Provide technical expertise and skills to project implementations; co-ordinate all system implementation project with end-users; and lead technical groups in all phases of the system development life cycle implementations including batches for nightly processing on IBM Z/OS.
• Participate in Disaster Recovery exercises, as a member of the technical recovery team or control centre and contribute to the success of the Disaster Recovery tests
• Assume the role of Lead Support Analyst for nightly batch processing and end-user application support to over 5000+ users across Canada, USA and India using, interacting with Helpdesk and various vendor and technical support teams.
• Collaborate with IT Architecture and Infrastructure groups, develop and implement standard approaches and guidelines for deliverables in the development of measures to enforce Information Security policies, procedures, standards
• Create and update system architecture, configuration, system management & system upgrade documentation.
• Review system change requests for technical feasibility, business requirements, testing adequacy, risk levels, back out procedure, estimated down times, and signs off on the completion of change
• Develop system procedures, guidelines and technical documentation of new systems
• Evaluate the performance of installed software and hardware by utilizing available aids to monitor trends, loads and growth patterns. make recommendations for improvements
• Act as a consultant to junior staff, providing guidance and technical expertise to other departments

Confidential, Austin, Texas

Software Quality Assurance Engineer

Responsibilities:

• Designing, implementing/executing test cases/scripts for a multi-platform and multi-user database product using both manually and automated tools.
• Review development functional specifications, code and unit test plans. Installing the software and performing System, Integration and Performance level testing.
• Conducting tests on web traffic analyzing tool using IIS, Apache and Netscape servers.
• Interfacing with the team to become familiar with the product and being part of FTR.

Confidential, Houston, TX

Web Master and Software Engineer

Responsibilities:

• Responsible for complete creative design and maintenance of Research and Development websites including content management ensuring cross-functionally in order to increase ease of use and aesthetics of new and existing web based properties using FrontPage extensions.
• Responsible for Content Management and Content Conversion from office suites. Maintaining and managing information architecture (navigational structures, meta data, and relationship between pages and content)
• Setting up and running tests during embedded test software development with military standards. Digital circuitry development, test monitoring, data, and circuit layouts
• Modify and update embedded test software and transforming code onto chips