Service Desk Support Technicien Resume

SUMMARY:

IT professional with hands on repair, troubleshooting, configuration and installation of operating systems, server administration security and application/servers load balancing in multi - vendor environment.
Performed comprehensive, Strong technical concepts and experienced in working interactively with customer service, and all levels of knowledge management.

TECHNICAL SKILLS:

Solid knowledge of: OSI network model, Ethernet and TCP/IP networking.

Infrastructure services: DHCP, Active directory, DNS, FTP.

Operating systems: Linux, Citrix, Windows Server 2003/2008/2012, Windows 7, 10, Mac OS X 4.1 - 4.13

Communication skills: Ability to communicate in technical and non-technical terms with well-developed telephone, customer care/service desk and public relations skills

Management: Project, people and vendor

Leadership skills: Team player, ready to learn, strong work ethic and can-do spirit

PROFESSIONAL EXPERIENCE:

Service Desk Support Technicien

Confidential

Responsibilities:

Perform first level of Support for clients, Firm understanding, configurations and support.
IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
Support of disaster recovery solutions.
Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls & Security.
Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix.
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
Desktop application and operating system management, Installation, configuration and troubleshooting.

Internship System Admin & Desktop Support

Confidential

Responsibilities:

Hardware and Operating system upgrades for client desktops
Several installations and configurations of VMware on brand new Dell and HP servers
Troubleshooting, configuration, repair and installation of operating system
Maintains inventory of equipment and materials.

IT Support Specialist

Confidential

Responsibilities:

Hardware and Operating system upgrades for client desktops
Several installations and configurations of VMware on brand new Dell and HP servers
Troubleshooting, configuration, repair and installation of operating system
Configured data access/ recovery, remote management, storage, networking and authentications
Supported remote clients with computers and mobile related issue
Created and maintained documentations for internal and client technical environment

Admin & Office assistant

Confidential

Responsibilities:

Provided full range of administrative support
Coordinatingoffice, student activities and operations to secure efficiency and compliance to firm policies
Created and updated records and databases with students, financial and other data

Technical Support Specialist

Confidential

Responsibilities:

Hardware and Operating system upgrades for client desktops
Used ticketing system for tracking daily, weekly and monthly task
Trainer/tutor of students on troubleshooting, configuration, repair and installation
Domain administration for several clients to meet business requirements (AD, DNS, DHCP, DFS, RDS, and Print services)
Configured and managed networks for clients for data and voice
Configured and deployed desktops and servers for clients using client’s desktop standard

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