PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Technology Specialist

Responsibilities:

• Managed data integrity transferring profiles to the new Windows 7 machine.
• Install printers, scanners and HP products over Confidential network.
• Manage file system rights and access.
• Conduct quality assurance testing to validate installation against design specifications.
• Refine configuration/performance against baseline metrics and reported trends.
• Installing and reconfigure Microsoft 2010, Microsoft Office 365 and set up .pst files manually.
• Manage multiple tasks and migrations at one time.
• Troubleshoot and resolve problems with root cause analysis.
• Perform maintenance, including installation of patches and upgrades, required to keep systems operational and as directed by management via Active Directory.

Confidential, Atlanta, GA

School Technology Specialist

Responsibilities:

• Updating Apple IOS on MacBook, iPad and iPod carts.
• Install printers, scanners and Ricoh products over the county network.
• Installing Windows updates and patches.
• Conduct quality assurance testing to validate installation against design specifications.
• Refine configuration/performance against baseline metrics and reported trends.
• Monitor systems availability, performance, capacity, and or security.
• Managed user accounts and reset client passwords in Active Directory.
• Installing and reconfigure Office 365 and Outlook before and after migration.
• Managed LanDesk to install software, update, and check inventory.
• Manage multiple tasks and migrations at one time.
• Troubleshoot and resolve problems with root cause analysis.
• Perform maintenance, including installation of patches and upgrades, required to keep systems operational and as directed by management via Windows 2008 server.

Confidential, Atlanta, GA

Deployment and Configure Technician

Responsibilities:

• Deploying iOS and Office 2013 to 6 computers/laptops per day
• Installing new servers and routers implementing secure connections.
• Configuring VOIP/ATA systems within policy and standard.
• Conduct quality assurance testing to validate installation against design specifications.
• Refine configuration/performance against baseline metrics and reported trends.
• Monitor systems availability, performance, capacity, and or security.
• Managed Cisco switch in IDF room to make sure packets are flowing correctly .
• Installing and reconfigure Office 365 and Outlook before and after migration.
• Setting up switches at state location so peripheral can connect to the state network.

Confidential, Atlanta, GA

Deployment and Configure Technician

Responsibilities:

• Install Microsoft SCCM 2012 after reimaging computers so they can work to company specifications.
• Install Lenovo updates to prevent security breaches with the company laptops.
• Manage file system rights and access.
• Conduct quality assurance testing to validate installation against design specifications.
• Refine configuration/performance against baseline metrics and reported trends.
• Monitor systems availability, performance, capacity, and or security.
• Managed user profile and data migration by using Quest One Active Directory.
• Installing and reconfigure Microsoft Outlook 2010 before and after reimaging.
• Perform DOD disk wipe to decommission computers and laptops.
• Manage multiple tasks and reimaging at one time.
• Troubleshoot and resolve problems with root cause analysis.
• Perform data recovery with Confidential proprietary software and recovery manual by decrypting the hard drive.

Confidential, Atlanta, GA

Deployment and Configure Technician

Responsibilities:

• Install operating systems in accordance with manufacturer s recommendations.
• Manage file system rights and access.
• Conduct quality assurance testing to validate installation against design specifications.
• Refine configuration/performance against baseline metrics and reported trends.
• Monitor systems availability, performance, capacity, and or security.
• Managed user profile and data migration from Novell to Active Directory.
• Installing and reconfigure Office 365 and Outlook before and after migration.
• Setting up switches at state location so peripheral can connect to the state network.
• Manage multiple tasks and migrations at one time.
• Troubleshoot and resolve problems with root cause analysis.
• Perform maintenance, including installation of patches and upgrades, required to keep systems operational and as directed by management.

Confidential, Atlanta, GA

Hardware and Software Support

Responsibilities:

• Responsible for set up, assembly, installation, configuration and moves of hardware/software for regular or special functional use.
• Consulted with co - workers to determine and review hardware, software, or system functional specifications prior to system installation.
• Performed bench-level preventive hardware maintenance, replacement of printers, and repair of computer terminals and microprocessor components.
• Responsible for troubleshooting hardware, software, and network operating problems through the use of specialized equipment.
• Communicated any service or project abnormalities to appropriate persons.
• Provide support for our coaches with setting up PA equipment before games.
• Communicate with coaches and staff members with mentoring our young men on our team.
• Provide promotion strategies for getting people in the community to come to our games.
• Provide application and QA support for the Atlanta Lions web page.

Confidential, Atlanta, GA

Application Support

Responsibilities:

• Provide software support to Practice Works customers, business partners, and internal departments.
• Responsible for using Softdent Software utilities to debug and fix error problems when a client server crashes.
• Configure the Softdent software to fit customer requirements
• Responsible for coping clients data to our job site to perform root cause analysis
• Manually Softdent Software system test with end-to-end test scenarios in a Windows environment.
• Performed Software regression.
• Edit broken Java Script code within Softdent.
• Enter tickets and their resolution and escalation into the Remedy ticketing System.
• Troubleshoot Remedy.
• Enter solution to Remedy Knowledge Base.