Field Tech Manager Resume

PROFESSIONAL SUMMARY:

Exceptional collaboration skills to serve as an internal & external liaison.
Superb mentoring skills to aid managers & peers in understanding the balance between IS & business needs.
Strong computer & accounting skills performed @ Confidential 500 & small businesses.

COMPUTER SKILLS:

Experience in: Windows 8/10, Macintosh (Mojave/Catalina), Fresh Desk/Service Now, Windows anti - virus, firewall, maintenance & remote control tools, TCP/IP, O365,/Outlook, Chrome, HTML, 3270/MVS/TSO, Ghost, CA Data 401(k)/125 systems, WI-FI, MDM, SSO w/ Okta, Jamf Pro.

PROFESSIONAL EXPERIENCE:

Confidential

Field Tech Manager

Responsibilities:

Provided ticket coordination. Recruited interns from schools & nonprofits.
Developed job description, curriculum, interviewed & trained interns.
Built library of business & IT videos.
Coordinated internal & vendor meetings.
Managed current accounts.
Advised/aided owner with business development, HR & process improvement strategies.

Confidential

Desktop Support Analyst

Responsibilities:

Performed Win10 & Mac user support, including backup/reformatting & hardware disposal.
Performed cloud backup & Polycom phone support.
Developed a database of existing hardware to aide management.

Confidential

Desktop Support Analyst

Responsibilities:

Performed Windows 7/server & TCP/IP network troubleshooting & maintenance, web design, end user web/software support, HW//SW upgrades.
Audited/reconciled Section 125 plan reports, processed reimbursements & answered plan questions.
Audited/reconciled 401(k) plans. processed loans, rollovers & pretax contributions..
Ensured DOL & IRS compliance.
Developed marketing fliers & advised CEO of IS, operational, & sales/marketing strategies.

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