Customer Support Associate Resume New York, NY - Hire IT People

SKILLS:

Microsoft O365

Customer Service

LinkedIn RPS

Google Docs

MailChimp

Salesforce CRM

Data Entry

RingCentral

Google Voice

Email Marketing

Lead Generation

Spanish

Microsoft Teams

Encoding

Client Service

PROFESSIONAL EXPERIENCE:

Customer Support Associate

Confidential, New York, NY

Responsibilities:

Processes real - time customer correspondence for 500+ tickets daily via email or chat
Provides support for general customer inquiries about Flex, checking user accounts for balance due, completed payments, rent, etc.
Uses creative problem solving skills to troubleshoot bank account linkage issues and payment rescheduling
Brings an optimistic and friendly approach to effectively assisting customers

Client Support Associate, Messaging and Chat

Confidential

Responsibilities:

Averaged 200+ daily completed chat support sessions supporting up to three health insurance sales agent chats on LivePerson chat platform
Trained and mentored 20+ new chat representatives to navigate LivePerson chat platform and handle multiple inquiries at once as a senior client support associate
Resolved majority of opened chat support tickets within first 7 minutes of customer message
Created supportive work environment

Confidential

Chat Customer Service Representative

Responsibilities:

Averaged 250+ daily completed chat support sessions serving 2-3 customers at a time
Guide customers on their online shopping experience via online chat support
Perform functions such as data entry, data management, data retrieval.
Suggest, promote and guide clients on filing complaints, refunds, and replacements