SUMMARY

• Currently serving as Senior Clinical Analyst at Confidential accepting complex tasks
• Command with skills necessary in challenging situations; getting the job done despite resistance, able to take unpopular stands, providing direction in crisis and leadership
• Consulting as clinical liaison between IT and clinicians; also consult with internal and external teams at a strategic and tactical levels
• Developed effective working relationships with client medical teams/medical staff; strong communication; analytical investigative skills
• Full software cycle implementations and major upgrade experience primarily in hospital settings for 84 hospitals
• Knowledge of all aspects of the IT medical computer field, including processes, procedures, HIPAA guidelines and strict compliances
• Leadership in change management/clinical end user support; conduct departmental readiness and design organizational structures
• Performed process analysis functions, conducted needs assessments making recommendations based on change management best practices to improve end user adoption improved workflow to enhance patient safety, goals and operational effectiveness
• Specialties include serving as a clinician with broad healthcare background ranging from patient care to clinical administrative
• Clinical experience in Med/Surg, ICU and ER
• Proficient with MS applications, Visio, Microsoft Publisher, Page Maker, Project, clinical applications, hardware/software installation
• Experience with creating and editing technical design documents
• 6 years experience with Cerner Millennium suite, including PowerChart, Power Notes Surg INet, FirstNet, Orders CPOE, IView, Dynamic,Groupers, Tasking with expert level knowledge of Cerner Millennium suite build tools.
• 3 years experience with HMS/Medhost, Clinical documentation(Patient Care)eMAR, Physician Documentation and CPOE implementations
• Proficient in supporting the following applications: Care Inpatient - Procedure Orders, eMAR-Electronic Medication Administration Reporting (MAR), Clinical Documentation and Medication Orders (Clinical Documentation), CPOE-Computerized Physician Order Entry; and others
• Ability to communicate and understand needs of clinicians and to relate well with them
• Assisted in Analysis, design, standardization, gap analysis and content development.
• Collaborated with vendors, specialty advisory teams, Core, pharmacists, nurses, physicians, ancillary and other care providers to define standards and to deliver user-friendly systems
• Facilitated the development of testing scenarios and test scripts to include process and workflows, and participated in unit, integrated, user acceptance, Pre go live and patch release testing events.
• Developed unit system, IT test scripts, detailed design documentation specifications
• Used advanced analytical skills to resolve simple to complex problems
• Assisted in planning, organizing, and facilitating software design activities.
• Proven effective leadership skills and strong customer service orientation
• Success-driven promoter/motivator of EHR/encompassing benefits from entities to end users; welcome challenging opportunities
• Heavily involved in optimization, training and adoption support
• Ongoing analysis, triage, resolution and status reporting of assigned enhancement request

PROFESSIONAL EXPERIENCE

Confidential, Franklin, Tennessee

Senior Clinical Applications Analyst

Responsibilities:

• Charged with facilitating the deployment of CPOE prior to and post go live while working directly with facility champion, facility C suite, HIM, Clinical and non clinical staff gathering requirements for the order set application build and oversees the UAT process.
• The role began with the facility kick off to ensure timely review of order sets as well as to conduct workflow analysis with each major department.
• Responsible for mapping the validation for order sets, while working cohesively with the Build Team to create the proper order sets for each facility/hospital.
• Also assisting with training and working with all key players involved in the Meaningful Use 2 implementation to create a broad understanding of the impact to the hospitals.
• Provide Go-Live coverage - elbow to elbow support pre and post go live

Confidential

Senior Clinical Applications Analyst

Responsibilities:

• Team Lead: I have knowledge of network concepts, instrument integration and all phases of build, design, testing and implementation.
• Proficient at creating, validating and maintaining test script requirements for testing team.
• Build assessments for clinical documentation.
• Test interfaces with third party vendors and systems.
• Addressed all aspects of surgery scheduling.
• Built and tested clinical menus, patient barcode medication administration and scripts. Documenting testing processes, issues and resolution.
• Reported detailed project status to Project Manager and executive teams.
• Knowledge of client application processes.
• Go-lives at large/medium sized hospitals, support teams and Command Center management.
• Provide on-site support and problem solution concepts.
• Ensured compatibility and inter-operability of software and clinical systems applications to support hospital and enterprise computing systems.
• Guided several departments in designing the projects until the production stage.
• Collaborated with management teams to deliver assigned programs.
• Managed project scope, implementation plan and resource requirements.
• Managed tasks associated with successfully implementing solutions at the client site.
• Developed completion timeline, assessed /identified potential bottlenecks in each project/program process
• Developed and initiated internal processes to improve program delivery within specific timeframes
• Conducted several classroom-style training sessions for specific technical functions and proprietary clinical applications.
• Identified, documented and communicated client and business requirements and process workflows
• Managed skill development for staff, including updating knowledge of current and emerging best practices, including focus on performance improvement.
• Created project time lines and ensure project timelines met.
• Provided weekly updates to senior management on utilization created project time line
• Updated Senior level managers on budgets
• Coordinated implementation activities with facility departments
• Deployed teams to schedule facilities
• Coordinated training activities
• Identify and formally document business requirements for existing and new business application initiatives
• Created reference guides and educational materials
• Managed and supported the implementation of the application for 11 Health Management facilities.
• Managed go-live support on location with Hospital staff.
• Conducted troubleshooting for charge capture documentation.
• Conducted minor back-end maintenance activities as needed.
• Coordinated with Hospital management (CFO, CNO, Directors) and staff regarding process changes and improvements.
• Identified and formally documented business requirements for existing and new business application initiatives
• Provided real time support and education for application utilization
• Thrive in deadline-driven environments.
• Excellent team-building skills.
• The ability to ensure the success of an organization’s key program large scale project, while designing and implementing projects from scratch to implementation stage.
• In addition to plan design, establishing milestones, overseeing deadline completion, resource management, risk management and tracking.
• LEAN Project Management Methodology experience.
• Builds/Workflow /Implementation:
• Accountable for localized builds.
• Worked with diverse groups of teams across the organization and responsible for knowing the requirements, attaining those requirements and oversee their implementation.
• Involved in reviewing and continuing GAAP Analysis.
• Reviewed facilities progress through stage 1 and their completed first attestation and play an active role in preparing for stage 2.
• Actively involved in the remaining stages from the onset to completion and will be the central resource for the various team members.
• Knowledge of MU, and the ability to drive to accomplish difficult projects and an organized method of handling multiple tasks
• Demonstrated experience leading a health care facility through stage 1 of MU and through Attestation.
• Credible references from former Stakeholders as to one’s ability to oversee and drive the process.
• Helped lead implementations and education as it relates to EMRs and Meaningful use measures.
• Talent for quickly mastering technology.
• Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of establishing strong relationships, while maintaining high performance goals.
• Flexible and versatile able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences..
• Training: Developed curricula, training materials and courseware in multi-media formats; adept at transferring knowledge to technical and non-technical end users; excellent communication, platform and presentation skills, both oral and written.
• Motivated, personable training and development professional with multiple college degrees and a successful 7 year track record of implementing successful training programs.
• Expert at training new clinical and non-clinical staff members including facility clinical staff, Nursing Analysts, Physicians, super users and end users by analyzing workflows and translating EMR functionality using instruction and coaching models.
• Developed content-specific documentation materials to support CPOE training delivery in accordance with established training plan.
• Developed and/or modified instructor-led training and/or interactive web-based training for implementations to include, but not limited to:
• Courses, Modules, Lessons, Practice exercises, Review exercises and tests, Criterion (mastery) tests, Job aids, FAQs, Quick Reference Guides, and Just-in-time recorded demos.
• Developed and/or modified paper and/or online course evaluations for participants to complete at the end of instructor-led or web-based training. Coordinated classroom training logistics to include, but not limited to:
• Course schedules, Instructor schedule, Classroom reservations, Participant scheduling/registration, Managing and validating class rosters/attendance and completions.
• Prepared and maintained the training application environment for ORCA CPOE training to include, but not limited to:
• Populating the training environment with a set of training patients, classroom and practice patients.
• Populated the training environment with a data set of results (e.g. lab work, X-rays) for training patients.
• Populated the training environment with a data set of medications for training patients, to the extent possible, ensuring the training application environment mirrors the live/production environment.
• Delivered/facilitated, instructed classrooms, small groups and one-on-one end user application training.

Confidential, Bowie, Maryland

Review Consultant

Responsibilities:

• Performed record reviews; maintained highest quality and timeliness for overall chart abstraction service delivery.
• Electronically downloaded record reviews to system and data collection tool (DCT). Scanned components of medical record to support guidelines. Performed quality control of reviews to ensure completeness. Compared record review results in DCT application to scanned support documentation resident in Site Review Support Application (SRSA). Corrected original review; noted discrepancies.
• Maintained communication with Project Manager regarding issues. Maintained compliance with policies and mission statement.
• Adhered to confidentiality and HIPAA, JCAHO, MQSA and ACR requirements with respect to data handled or services rendered.

Confidential, Nebraska

Implementation Consultant

Responsibilities:

• Implemented CernerMillenium to provide care to patients in ambulatory, inpatient acute and surgical care.
• Implementing and integrating Cerner Millennium core applications and tools, Security setup, Printer setup, Domain Management, Application of Patch and Release updates
• Reviewed IT systems and software. Trained clinical/non-clinical staff. Maintained clinical systems applications documentation relating to system configuration, support and processes.
• Facilitated work efforts across multiple IS teams, business partners, facility staff and vendors.
• Providing superior communication with customers, business partners and other stakeholders.
• Ensured compatibility of software.
• Provided level 3 support for event identification, correlation, escalation and recovery relating to applications.
• Diagnosed and resolved complex configuration and troubleshooting issues within a multi-vendor application infrastructure.
• Was always willing to learn new skills to respond quickly to ever-changing customer needs.

Confidential, Omaha, Nebraska

Traveling Nurse

Responsibilities:

• Traveled throughout the USA with major healthcare systems hospitals.
• Through personal nursing experience and analysis, achieved excellent understanding of clinical workflows, patient care and the continuing changes in healthcare practice.
• As a travelling clinician and end user I was exposed to a variety and multiple HER in all the facilities I worked at.
• Was always required to learn new clinical applications in a very short time and to respond quickly to ever-changing customer needs.

Confidential, Nebraska

Surgical Nurse

Responsibilities:

• Assisted with admissions,medication administration, IV insertions, Wound care, discharges, pre-admissions and post discharge evaluations.

Confidential, Omaha, Nebraska

Nurse

Responsibilities:

• Medication administration, admissions, discharges, wound care and telemetry tasks.
• Maintained a high acuity of direct patient care:
• Worked in step down ICU and step up Medical Surgical. Served on-call on extra shifts. Mentored new Nurses from agency staff.

Confidential, Potomac, Maryland

Medication Aide

Responsibilities:

• Assisted patients with their healthcare needs; provided outstanding patient care.
• Administered designated medications/treatments.