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Field Services Technician Resume

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TECHNICAL SKILLS

  • Hardware
  • Software
  • Network Essentials
  • Maintenance & Repair
  • Microsoft Operating Systems/tools
  • Windows 95/98/2000/XP/Vista/7/8.1/10 Microsoft Word
  • Printer Setup
  • Workstation Builds
  • Remedy
  • Salesforce
  • ServiceNow
  • Bomgar
  • Remote Desktop Protocol
  • LogMeIn123

PROFESSIONAL EXPERIENCE

Confidential

Field Services Technician

Responsibilities:

  • Provide service and customer support during field visits or dispatches. Diagnose errors or technical problems and determine proper solutions.
  • Tie workflow to schedule. Produce timely and detailed service reports. Document processes.
  • Manage all on site installation, repair, maintenance, and test tasks
  • Access to Sharepoint Site

Confidential

Tier 1 Help Desk Analyst

Responsibilities:

  • Provided100% telephone technical support by assisting client to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology - related problems (software hardware, mobile devices, internet connectivity etc.).
  • OS and software and hardware basics and data entry.
  • Initial triage of incoming and end-user computer issues and problems.
  • Password resets

Confidential

Tier 1 Help Desk Analyst

Responsibilities:

  • Provided100% telephone technical support by assisting client to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems (software hardware, mobile devices, internet connectivity etc.).
  • OS and software and hardware basics and data entry.
  • Initial triage of incoming and end-user computer issues and problems.
  • Password Resets
  • Billing refunds
  • Access to Sharepoint Site

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