PROFESSIONAL SUMMARY:

• Information system professional with over twenty years of experience.
• Areas of expertise include: Deployment/Installation/Configuration/ or De - commissioning Cisco Routers, Router Migration Script, Servers, Switches, and Juniper Firewalls.
• Mainframe and midrange (AS/400) operations, Help Desk Support; PC Desktop, AS/400, Microsoft Office, PUTTY, Join-Me, Teamviewer, PINGING, TCP/IPv4 Properties, DHCP, IP Configurations(Config, Release, Renew) commands Windows 3.1,95/98/2000/XP /VISTA/Windows 7.TELXON, Handheld Scanners, VPN, Laptop Support. CA-7/11; Jobtrac, and Robot scheduling, PC system configuration (PC technician), E-mail administration, hardware and software installation, training users/operators, technical writing (documentation), and client/user support (help desk).
• Help Desk functions involving MVS Mainframes printers/ networks/POS terminals & Controllers as a PC technician, Kronos payroll Admin, as well as Data Warehousing and JD Edwards, ACT, and Bar Codes, and CITRIX.
• Installation of ADSL, POTS and T1 Circuits. Fish taping CAT-5 /6, Coax, Fiber Optic, and Wi-Fi CABLING TERMINATIONS/TESTING/ INSTALLATIONS of POS Cash registers and Office Server.
• Hands on installation, setup, and configuration of T1 Circuit Boards, AP’s and Network.
• Sets up, Reads Site Surveys/Blueprints, and troubleshoots equipment.
• Residential installation of CES (Carrier Ethernet Services) installation and maintenance.
• Also performed as Lead Tech on several Migration and Cabling Projects.

TECHNICAL EXPERIENCE:

Programming Languages: HTML

Software/Databases/Tools: ISPF/PDF, OUTLOOK, OFFICE2000, KRONOS, SDSF, CICS, CSS,CITRIX,ACTIVE DIRECTORY,LOTUS NOTES,JD EDWARDS

Operating Systems: MS Windows 7 XP 2K, 98, 95, LINUX/UBUNTU, MS-DOS, DOS/VSE, MS-DOS

Hardware/Networking: VPN, VPN / LAN/WAN, Cisco3550/3750, AS/400, Juniper 5200, CISCO/BAYROUTERS, XEROX LASERS, IBM 30XX,IBM 3800, TOKIN-RING, AS/400 ADMI N,AS/400 BREAK-FIX, IXP,IBM I-SERIES,CISCO ROUTERS, NOVELL

Others: AUTOSYS,BRMS, CONTROL-M, CA-1/4/7/11,ROBOT, MVS JES II TSO, Remedy Tracking, PANVALET, CA-DISPATCH,HEAT, Group Policy, JOBTRAC/RUNTRAC, Fail-Open Modules 1000 Base-T, ACT, BAR CODES, PEREGRENE, DATA WAREHOUSE, TLMS/TMS, POS (Point of Sale), SCCM/Loadstate, STK SILO 4410, EXTREM, SvHARBOUR, IBM E-SERIES, TRICEPS, SERVICE DESK, HELP DESK I/II, SOX COMPLIANCE, BIG-IP (F5), CAT-5 / CAT6, IMAGING/OneBuild, REXX SCRIPTING, PC TECHNICIAN,NETTERM, TELXON, TMW, PERCON/FALCON/SYMBOL

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Lead Field Technician / Network Engineer / Senior Help Desk Analyst

Responsibilities:

• Printer upgrade, one Build Imaging, deployment of Laptops/Desktops, downloading software configuration of Network printers and Operating Systems.
• Field work at various locations throughout the Minneapolis area, BESTBUY, and all the Family Dollar stores.
• 26 years of progressive computer/network operations experience in large global data centers with mixed computing environment providing expert guidance to Help Desk staff.
• Assisted users with policies and procedures for setting up conference calls, new accounts, web/network presentations, Documenting Process flows for training flows and 1st call resolution.
• Monitored all master hardware and performance consoles.
• Resolved issues with DPU Gateway, Hubs/ Routers /Circuits, AS/400 and Support Center Voice Response Unit.
• Maintained critical data feeds.
• Coordinated and implemented Change Control in collaboration with technical teams.
• Resolved Help Desk issues on a daily basis.
• Utilization of COM-1 PuTTY.
• Directly responsible for trouble-shooting and installation and configuration of Mcafee M-2750 & Cisco 7200 VXR Routers, Cisco Catalyst 50 E-series Switches, Fail-Open Modules 1000 Base-T, Juniper Netscreen 5200 & SSG 520M Firewalls, Servers in Racks, and BIG-IP (F5) Load Balancing traffic Manager.
• Installed Cat-6 twisted pair cables thru drop ceilings, terminated and tested to specs.
• Patch Panel.
• Tested to specs using LAN test equipment, also designed com closets.
• Build out communication closets with racks, Ladder racks, and cable management.
• Installed Aircap 3600 series in stores on several floors for increased performance.
• Also have hands on experience for operating 6500 series routers, switches, and Patch Panels for the US ARMY at Fort Snelling, Minnesota.
• Installation of WHS 2011 Servers with XP and Windows 7, setup user profiles, authorizations, file transfers, and preventative maintenance. including Unix, Windows NT/2000 and interconnected mainframe.
• Assume additional responsibilities as Technical Advisor

Technologies: COM-1 PuTTY, Mcafee M-2750 & Cisco 7200 VXR Routers, Cisco Catalyst 50 E-series Switches, Fail-Open Modules 1000 Base-T, Juniper Netscreen 5200 & SSG 520M Firewalls, Servers in Racks, and BIG-IP (F5) Load Balancing traffic Manager, LAN, XP and Windows 7, Unix, Windows NT/2000

Confidential, Minneapolis, Mn

Lead Field Technician / Senior Help Desk Analyst

Responsibilities:

• Imaging, Migration from XP to Windows 7, Printer Installations/repair/troubleshooting, TCP/IP, Subnet Mask, Default Gateways, DHCP, Ipv4, Ipv6, Deployments, Hard Drive replacements, Refresh.
• Fielding support calls, diagnosis of the problem, suggested resolution and escalation if needed.
• Support of phones, networks, PCs and applications.
• Facilities management Day-to-day support of our regional office desktop and laptop computing environments.
• Maintain inventory of the company’s hardware and software.
• Installs and configures necessary hardware and software for proper operation on the network.
• Installs and configures all software updates.
• Field work at various locations throughout the Minneapolis metropolitan area, such as JP Morgan Chase, Morgan Stanley Smith Barney, and International Paper.

Technologies: XP to Windows 7, Printer, TCP/IP, Subnet Mask, Default Gateways, DHCP, Ipv4, Ipv6, Deployments

Confidential, Mi

Lead PC Technician / Senior Help Desk Analyst

Responsibilities:

• I was responsible for providing PC software and hardware network support for users while performing maintenance, configuring, installations, trouble shooting for PC's and printers.
• Manage the distribution/shipment and rollout of new hardware and software to users.
• Responsible for re-imaging laptops and desktops, arrange TCP/IP and restore the data.
• Further duties entailed writing custom technical documentation, participated in staff meetings, and provided training for staff as required.
• Managed Excel spreadsheets, Asset Tags and S/N.

Technologies: TCP/IP, Excel

Confidential, Minneapolis, Mn

Deployment Team Leader / Help Desk Analyst

Responsibilities:

• Responsible for the refresh setup of 450 new Monitors, CPU's, and Printers.
• Inventory of equipment, assets tags, serial numbers, disposal and shipment of out of commission equipment.
• Cabling, 2-4 monitor adapters and setup, Active Directory, Group Policy Admin, Imaging files, and troubleshooting.
• Further duties entail USMT, SCCM/Loadstate, Scanstate, and Imaging.
• Excel spreadsheets, accurate documentation, cabling, network installations, and supervision of deployment team.
• Familiar with SCCM, Windows XP, TCP/IP networking, minor LAN hardware architecture (link speeds, NIC configuration), PC hardware installations (ie. Matrox card installation/cables, DVI cable procedures, CD-ROM drives, video cards, etc) local and network printer installation and configuration, and to be able to troubleshoot and diagnose issues with all the above.
• Dispatched on a daily basis to solve in house help desk problems.
• Responsible for the inventory and serial numbers of all servers, Laptops, desktops, cabling, monitors, keyboards, and printers being decommissioned and packed for shipping at various UHG locations throughout the Minneapolis area.
• Responsible for the removal, labeling, inventory scanning, bills of lading, and loading onto Tractor trailers.

Technologies: Laptops, desktops

Confidential, North Charleston, SC

Production Control Analyst / Senior Computer Operator /Senior Help Desk Analyst

Responsibilities:

• Primary duties entailed supervising the monitoring of mainframe (OS/390)/midrange (AS/400) consoles, report distribution, scheduling jobs manually for County Courts, Sheriff’s Departments, DMV, TAX dept., Auditor, Treasurer, and updating the County Intranet Website.
• Also, implementing VB (Visual Basic) Scripting (WEB Proxy Check), REXX Scripting for; job stream submissions, date card changes, DSN name updating, GDG changes, parameter statements.
• Further duties entailed updating technical documentation, Help Desk functions (HEAT tracking software), system health checks, backups, UNIX backups, Imaging Platter backups, verifying/FTP transmissions.
• Also encrypting/DE-encrypting sensitive files, FTP mainframe datasets to PC also, PC files to mainframe datasets, editing JCL, updating user profiles, Passwords Active Directory, Group Policy), editing/copying/inserting Dataset/Date cards in JCL for JCLLIB,PARMLIB,DOCLIB, and STAGELIB libraries, also scheduling jobs/job streams to run from these libraries on a daily/weekly/monthly basis.
• Transmitting FTP Bank files/statements/payroll/print vendor data, and tape librarian functions.

Technologies: OS/390)/midrange (AS/400), UNIX, FTP

Confidential, Minneapolis, MN

Help Desk Technician

Responsibilities:

• Responsible for telephone technical support of new Cisco 6500 router installations.

Technologies: Cisco 6500 router

Confidential, Minneapolis, MN

SENIOR HELP DESK ANALYST / PC TECHNICIAN

Responsibilities:

• Primarily responsible for migration projects, troubleshooting PC/Printer hardware/software issues.

Technologies: PC/Printer

Confidential, Minneapolis, Mn

SENIOR HELP DESK ANALYST / OPERATIONS ANALYST

Responsibilities:

• Responsible for Mainframe, Desktop, Retail, Mobile, Hardware/Software support on a local divisional, regional, and worldwide basis involving production, development (Test), and Corp systems.
• These duties are for the third largest food distributor in the USA.
• Edited; JCL, DATASETS, GDG, ACTIVE DIRECTORY, and SCRIPTS.
• Restarted, demanded, and forced completed, jobs in a multi-platform environment that consisted of MVS, JES II, TSO, AS/400, and UNIX.
• Performed scheduling functions on CA-7, AUTOSYS
• (IXP), and ROBOT scheduling software.
• Windows server backups, Recalled archived datasets, unlocked user terminals (NETTERM), mirrored user terminals (PC Anywhere, SPY software), SOX compliance TRICEPS / (Firecall ID's), and resetting passwords.
• Troubleshooting debit/EBT/credit card systems, POS terminals/ controllers, TELXONS, handheld scanners (PERCON/ FALCON/SYMBOL), and laptops.
• Created user profiles, logons, passwords on multi-systems (Windows, Lan, Internet, and Lotus Notes.
• Further duties entailed, troubleshooting printers, VPN (Virtual Private Networks), printer rerouting, and CITRIX.
• Upgraded and referenced Help desk documentation, monitored batch processing on multi platforms and schedules, and change control.
• Thorough understanding of abend error codes, SAR (sysout log) utilization, system logs, proc steps, and restart procedures on multi-platforms that related to multiple job failures.
• Open/ closed tickets, monitored pager tickets using SV Harbor Service Desk tracking software.

Technologies: MVS, JES II, TSO, AS/400, and UNIX, CA-7, AUTOSYS, PC Anywhere, SPY software, VPN

Confidential, Minneapolis, MN

SENIOR COMPUTER OPERATOR / OPERATIONS ANALYST / HELP DESK

Responsibilities:

• Performed operating functions on IBM E-SERIES OS/390 MAINFRAME, Utilizing OS/MVS, JES II, TSO, SDSF, DOS/VSE, VM, AUTOSYS and 12 AS/400’s in a multi-platform environment.
• Also, performed scheduling duties involving CONTROL-M scheduling package on MVS and scheduling ROBOT on AS/400.
• Responsible for scheduling jobs, BRMS Backups, editing JCL, job restarts, monitoring scheduler, user profiles, further duties included billing processing, distribution of output, and offsite storage.
• Responsible for implementation of training in small group and one-on-one for new and existing operators regarding software applications and operating systems.
• Further duties included opening/closing Help Desk tickets (Peregrine tracking software), hands on troubleshooting problem resolutions to solve customers’ problems.
• Also, directly responsible for providing backup to the manager, maintaining databases, and compiling, distributing and printing daily/monthly reports, and interaction with programmers/schedulers on resolving job abends.
• Resolved PC/Printer problems, demonstrated a proficiency in Windows 2000/98, MS office, MS Word, PowerPoint, Quicken, Lotus Notes (Help Desk Tickets) and 10-Key by touch.
• Creation of new User logons, profiles.
• Deletion of users from AS/400 or Lotus Notes.
• Designation of Help Desk tickets to proper assignment group, and/or management personnel.

Technologies: OS/MVS, JES II, TSO, SDSF, DOS/VSE, VM, AUTOSYS and 12 AS/400’s, ROBOT on AS/400, MVS, JCL, Windows 2000/98, MS office, MS Word, PowerPoint, Quicken, Lotus Notes

Confidential, Green Bay, Wi

SR COMPUTER OPERATOR / HELP DESK ANALYST / PC TECHNICIAN

Responsibilities:

• Managed client/server network, in-house customer service, upgraded software, setup PC's /Laptops for network connections.
• Web site development, vendor interaction, online internet sales of products, setup Bar coding system for inventory employee profiles on E-mail, ACT, and system access.
• Security administrator, system administrator, HTML, and CITRIX.
• Ordering supplies, Veritas Backups, PC setups and network connections.

Technologies: HTML, and CITRIX

Confidential, Chicago, IL

SENIOR COMPUTER OPERATOR / HELP DESK ANALYST

Responsibilities:

• Troubleshooting in a operations support role working with computer and telecommunications hardware and software as listed below.
• Operation of 6-8 AS/400 Midrange computer systems.
• Operation of 2-3 IBM 3090 Mainframes utilizing OS/MVS, JES II, TSO, or DOS/VSE.
• Perform daily/weekly/ monthly saves, SAVCHGOBJ, SAVLIB/RSTLIB,
• (AS./400).Tokin-ring manipulation, (MVS) streamline spool files/ libraries, queries, and monitor client/server architecture.
• Support batch processing and troubleshoot terminals, controllers and systems utilizing LAN/WAN technology.
• Responsible for opening/closing files and control of submission/ deletion of job streams.
• Hands on experience varying lines, devices, controllers online/offline.
• IPL of Multi system platforms.
• Editing of JCL and restart procedures on CA-11.
• Scheduling of jobs to be run on CA-7, Jobtrac, and Robot (AS/400).
• Conduct transfers, downloading and transmission of files/libraries.

Technologies: OS/MVS, JES II, TSO, or DOS/VSE, AS./400, JCL, CA-7, Jobtrac, and Robot (AS/400