IT Help Desk and Support Technician Resume Concord,CA - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Concord,CA

IT Help Desk and Support Technician

Responsibilities:

Configuring and setting up workstations and office spaces for clients across the Bay Area and Silicon Valley areas
Coordinating with colleagues and clients to complete projects of varying priority and scale
Providing support for clients both remote and onsite in varying time zones across the US
Logging troubleshooting steps and updating information to the ITGlue database for

Confidential, San Mateo, CA

Helpdesk Technician

Responsibilities:

Coordinating with individuals in Israel, Ireland, and the U.S. to plan and manage projects, including audits, troubleshooting, and asset delivery and retrieval
Communicating with nearly 300 employees to gather and manage information to complete a company - wide audit of assets
Imaging and configuring 10+ Mac and PC laptops in an 8 hour work period
Managing information for user assets through Oomnitza and Zendesk; being sure to include the date of acquisition, owner of asset, department of owner and updating tickets that associate with those assets

Confidential, San Francisco, CA

Jr. Endpoint Technician

Responsibilities:

Troubleshooting issues for both Macs and PCs using Active Directory, Okta Admin tools, Command Prompt, many other tools for on average 30+ users a day
Imaging an upwards of 15 laptops, both Mac and PC in the span of 2-4 hours
Providing an excellent customer experience for users; ensuring their requests are handled in a timely & pleasant manner; having been acknowledged by a fellow coworker with a “Badge of Success” that goes directly to my manager
Making regular checkups on conference rooms to provide accurate statistics & providing solid information so that the rooms get the complete service they require
Documenting, managing, and keeping track of assets, requests and incident tickets, being sure that information is accurate, and solutions are easy to understand or replicate
Communicating effectively with teammates and users by utilizing Microsoft Outlook, Slack, Gmail and other communications software
Servicing a minimum of 3 users at a time; managing each incident with care and diligence as to ensure that each user’s needs are fulfilled completely

Confidential, Concord, CA

Crew Member

Responsibilities:

Providing excellent customer service by delivering upon customer requests with high levels of attention to detail for over 3 years for roughly 200 customers a day.
Lifting heavy loads of stock and perishables up to 50 lbs. with ease