Operations Associate Resume

SUMMARY:

Operations Associate must have a general ability to multi - task and support cross-functional teams. They must display good written and verbal communication skills and a general ability to work well independently as well as part of a team. An Operations Associate should have a broad understanding of Bank products, regulations, processes and procedures. Must be able to provide basic operational support to internal business partners on simple to moderately complex requests. Individual must possess general problem solving and research skills - demonstrating a general ability to analyze a client request and escalate when necessary. This person will often partner with the Operations Advisors to provide guidance on issues and escalations. Good client service skills is a must

PROFESSIONAL EXPERIENCE:

Confidential

Operations Associate

Responsibilities:

Performs the quality control and implementation process on all deposit, cash management, and international products.
Responsible for the on - boarding of new clients and cash management services, department's daily operations, monitoring of department reports, and compliance with bank regulations
Provides operational support to internal business partners, including but not limited to Client Advisory Services, Sales teams, and multi-sourcing staff.
Works closely with the BPO staff and is readily available to provide general assistance with inquiries and supports growth.
Works on a variety of assignments that are simple to moderately complex in nature that requires banking knowledge or expertise
Must be able to handle general procedural questions

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