Audio/Visual & VTC Technician Resume Colorado Springs, CO - Hire IT People

AREAS OF EXPERTISE

Troubleshooting and Installation
Desktop and Laptop PC’s, Printers & MFD’s, Cisco VOIP Phones
VTC Endpoints, TV and A/V Equipment, Projectors
Conference Room Equipment (Polycom, Crestron, Cisco)
VTC Device and Conference Management
Configuration of VTC Devices
Cisco DX80, SX80, SX20, Room Kits, Codec Pro
Polycom 300/500/700 Series & HDX 4000/7000/9000
Conference Configuration and Monitoring (PolyCom RMX Manager & Resource Manager)

PROFESSIONAL EXPERIENCE

Audio/Visual & VTC Technician

Confidential, Colorado Springs, CO

Responsibilities:

Install, troubleshoot, and replace various Cisco and Crestron AV/VTC devices
Maintain capability of conference rooms via troubleshooting, warranty and non - warranty repair processing, preventative maintenance, and firmware/software/code updates
Creates, documents, and resolves tickets utilizing Remedy ticketing system
Conduct basic troubleshooting of Crestron devices via Crestron Toolbox

Audio/Visual & VTC Technician

Confidential, Colorado Springs, CO

Responsibilities:

Install and maintain classified/unclassified VTC, Audio/ Video and desktop VTC Systems
Manage ticketing queue of VTC section utilizing System Center Service Manager
Creates and monitors ongoing bridge calls via Polycom MGC/RMX
Performs troubleshooting of VTC and conference room equipment, executes repair or replacement if required
Performs routine testing to ensure VTC and other conference room equipment are operational

Help Desk Technician

Confidential, Colorado Springs, CO

Responsibilities:

Interfaces wif customers to create, scope, and solve incidents and requests via SCSM
Provides queue management and ticket escalation to ensure incidents and requests alike are resolved according to contractual requirements
Performs installation and troubleshooting of software, hardware, multi-function devices, printers, user accounts, and secure VoIP phones