SUMMARY

• me.T. Secure Infrastructure Specialist with CompTIA, Linux, and Microsoft certifications. Possesses solid leadership and mentoring skills with the ability grow and develop relationships.
• Experienced in customer service, personnel resource management, and works well independently and part of a team. An enthusiastic learner that shows the drive to succeed.
• Demonstrates highly effective communication skills with a proven track record of sustained superior performance. Secret Security Clearance.

• Basic understanding of cable installation, maintenance and repair
• Capable of troubleshooting connectivity issues related to external and internal networks
• Able to con gure a secure network to protect against breaches, malware and insider threats.
• Windows 7/10 and configure access to shared resources and peripherals implement basic wireless networks, and various topologies
• Strong knowledge of MS Office applications including Word, Excel, PowerPoint, and Outlook.
• Ability to set - up and perform RAID configurations and scheduled preventative maintenance tasks to keep Servers healthy
• Ability to conduct network scanning using various network scanning tools/software
• Ability to identify network threats and vulnerabilities before they become problems.
• Understanding of TCP/IP, OSI Model, DNS and DHCP protocols

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Helpdesk Technician

Responsibilities:

• While contracted to Caraustar, provided Windows 10 installation, configuration support and imaging on over 1000 laptop/desktop computer that were using Windows 7 while receiving excellent customer service satisfaction.
• Installed company approved software, provided drive mappings, server and printer sharing set up and assisted customer with routine hardware/software issues resulting in little to no down time from customer production.
• Refresh customer’s profile within Active Directory

Confidential, Atlanta, GA

Tier 1 Helpdesk Technician

Responsibilities:

• Provide Tier 1 IT support for over 21,500 worldwide FDA customers by diagnosing and resolving routine hardware and software issues while managing calls through Service Now ticketing systems.
• Reset passwords, unlock, and verify customers' domain accounts in Active Directory and Remotely troubleshoot customers' laptops and desktops utilizing Remote Desktop.
• Assist users with updating their PIV card certificates using Access Card Utility.
• Research questions using available information resources, including an IT Help Desk knowledge base.

Confidential

Travel Seat Delivery Technician

Responsibilities:

• Successfully installed over 700 client’s HP computers, and other peripherals, within a 6-month period resulting in 100% customer service satisfaction.
• Migrated client’s data from retiring workstation to new Windows 10 desktop/laptop computers with little to no rework.
• Refresh customer’s profile within Active Directory.
• Hard drive removal and documentation from Government Classified (Secret/Top Secret) computers for hard drive wipe and disposal.

Confidential, Union City, GA

Recruiter

Responsibilities:

• Worked with Human Resources developing professional recruiting plan for Fresh Point Atlanta.
• Created social media and online job board posting to attract potential candidates.
• Contacted applicants by phone or email, discussing job details and setting up interviews resulting in a 15-to-1 hiring rate.

Confidential, Tyrone, GA

Outside Sales Representative

Responsibilities:

• Markets and showcases the company using creative tools.
• Prospects, builds and maintains clientele and new business.
• Conducts in home sales presentations to home owner regarding products and services; resulting in 100% closing rate.
• Maintains the client records throughout the process of doing repairs to the property of each clients.
• Inspects the home exterior of current and prospective customers for damage.

Confidential, Pearl Harbor, HI

Program Manager/Lead instructor

Responsibilities:

• Inspected aircraft firefighting for 13 naval ships for Hawaii, Washington and Japan waterfronts delivering over 700 hours of lessons increasing flight preparation by 40%.
• Managed and created training material, administered tests, recorded counseling data of students with academic problems; resulting in increased student pass rate of over 30% over 400 Navy personnel.
• Inspected over $3M of firefighting and rescue equipment onboard naval ships resulting in 100% complete inventory maintenance.
• Responsible for maintaining basic A/V and IT related infrastructure (computers, smart boards, cabling) for classroom instruction.

Confidential, Everett, WA

Flight Deck Supervisor

Responsibilities:

• Managed a team of 30 in personnel in rescue and firefighting operations and supervised operation of lifesaving equipment.
• Supervised and trained over 120 staff members in flight deck firefighting techniques; increasing assignment preparation by 30%.
• Directed over 700 flight deck staff in the safe and successful execution of over 4K aircraft launch and recoveries resulting in zero safety mishaps.
• Supervised the performance of crash rescue, firefighting, salvage removal and damage control duties.
• Decreased employee turnover by 40% and increased employee promotions by 15%.