SUMMARY:

• Logical IAM Analyst with 5 years of experience boosting business operations by delivering customized IT solutions.
• Expert at translating plans for business growth and specific needs into improved system designs.
• Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.
• Goal - driven Analyst polished in managing and breaking down large volumes of information.
• Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

PROFESSIONAL EXPERIENCE:

Confidential, Framingham, MA

IAM Analyst

Responsibilities:

• Set up, maintain, and run the enterprise identity management infrastructure and solution.
• Create and manage a variety of enterprise authentication and access management solutions.
• Collaborate with the HR team to set up accounts for contractors and auditors on the user profile system, ensuring that they have the appropriate access while adhering to the least privilege principle.
• Created Distribution List (DL) accounts and ensure the right members are in the DL account for proper setup of the DL accounts.
• Creating and granting RBAC/LDAP access to the right members.
• Creating a policy giving complete information about the change to Role-Based Access Control(RBAC) system.
• Resolve all request ticket sent to the department queue on ServiceNow ticketing system.
• Create, update & manage user roles, policy and access in Microsoft Azure IAM suites.
• Reset User MFA in Microsoft Azure using MFA function.
• Creation of user in Active Directory, assigning roles and creation of group OUs.
• Completed quality assurance reviews to assess accuracy of data and validate results.
• Trained end-users in best practices to minimize errors and protect key data.
• Integrated new technologies to meet area requirements.
• Coordinated installation of updated computer programs and systems.
• Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
• Troubleshot and resolved problems with programs and systems.

Confidential, Westwood, MA

Security Administrator

Responsibilities:

• Configure and maintain SCCM & 1E Windows Servicing Suite environments
• Configure & Maintain Steward Enterprise MDM environment
• Research and evaluate existing software imaging technologies and new imaging software for the enterprise wide implementation.
• Test and evaluate software updates and customizations
• Design and implement new or enhanced Windows Desktop provisioning & management
• Reset Password, add users to different AD group using Active directory or Microsoft Azure AD.
• Troubleshooting citrix gateway VPN issues and citrix director to reset citrix session for end user.
• Using SailPoint IIQ to create account for new user also using current user as model user to provision proper AD group by following job roles and title.
• Develop standard installation procedures and packages to automate delivery of software
• Research and evaluate new hardware such as personal computers, laptops, hand - held computers, etc. in order to help create standards for the organization.
• Analyze and test software and hardware for interoperability and compatibility with the complex network and other components of the IT infrastructure necessary to maintain and run the mission critical hospital systems.
• Develop and provide documentation and for imaging and installation.
• Provide Microsoft Patch Management for desktop and servers
• Assist with Active Directory support and design
• Provide 3rd level support for Desktop techs, and other IT Specialists.
• Design and implementation of Windows virtualization technologies, including application and desktop virtualization
• Technology/process evaluation, recommendation, and implementation
• GPO & Custom Windows script creation
• Execute project deliverables
• Provide and mentoring to junior staff
• Travel to other sites required
• All other duties as assigned
• Participate in 24/7 on call rotation - available via page/text
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external)
• Communicates effectively with internal and external customers with respect to differences in cultures, values, beliefs and ages, utilizing interpreters when needed

Confidential, Washington DC

Account Administrator

Responsibilities:

• Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
• Provided third-level help desk support for Active Directory-related issues.
• Grant user's access to different application on Active Directory.
• Document all support processes and procedures for using ServiceNow.
• Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
• Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
• Disable and enabled users on Active Directory.
• Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
• Streamlined operational efficiencies by developing customer service protocols and standards.
• Managed existing portfolio and potential leads using CRM system.