Teir 2 Techincal Support Engineer Resume Fort Worth, TX - Hire IT People

PROFESSIONAL EXPERIENCE

Teir 2 Techincal Support Engineer

Confidential, Fort Worth, TX

Responsibilities:

Troubleshoot problems that arise within the automated dispensing system including log file review, SQL database review, and code review within C++ and C#
Manage servers (Windows 2008R & above) for patch management, app configuration, database querying and editing (MySQL, MARIA DB)
Configuring network devices firewalls, access points, switches, and NAS to work within customer network.

SR. Help Desk Support

Confidential, Fort Worth, TX

Responsibilities:

Use of MYSQL and Oracle TOAD to edit 26,000 plus pharmacy database systems as needed allowing corrections to be made within software
Utilize third party software including SalesForce, Siebel ticketing system, JIRA ticketing system, and Cisco
Experience with Active Directory managing 12,000 user accounts within pharmacy network
Proficient with Windows servers troubleshooting and testing pharmacy networks
Created two projects that are set to be used company wide to assist employees in career advancement by creating tools that combine information spread throughout company Sharepoint into consolidated, interactive programs

Healthcare Recruiter

Confidential, Coppell, TX

Responsibilities:

Developed leads through cold calls, social media, referrals, and other internet sourcing resources
Trained on and utilized Salesforce for CRM while using PeopleSoft for physician payroll
Surpassed all metric standards set by department contributing to team efforts of holding the number one position out of 18 different teams consecutively for three months adding over 800 combined days worked

Hazardous Material Transporter

Confidential, Fort Worth, TX

Responsibilities:

Over one million gallons has hazardous materials delivered with zero safety incidents
Transported hazardous materials over a total of 50,000 miles without incident
Demonstrated a high level of competency allowing access to all pick up sites within the metroplex

Data Collection Specialist

Confidential, Colorado Springs, CO

Responsibilities:

Facilitated individual and group interviews for targeted focus groups set fourth by Confidential Institute, collected data from within these groups to assess levels of readiness which allowed the development of necessary tools to improve future readiness
Met or exceed all goals set fourth by Confidential Institute with above standard results allowing comprehensive data to be collected from multiple institution across the US
Helped compile and document key notes from focus groups by using audio equipment used for recording sessions, transcribing notes from both handwritten sources and audio recordings to be sent over to Confidential for further analysis

Technical Account Expert

Confidential, Colorado Springs, CO

Responsibilities:

Handled high volume incoming calls regarding technical issues for IOS, Android, and other devices supported by Confidential resulting in a 98% first call resolution rate
Achieved 100% of company set metrics while maintaining a 9.8 out of 10 customer satisfaction rating
Diagnosed and/or resolved problems in response to customer reported incidents via trouble ticketing system, escalated unresolvable issues to proper departments so resolution can be achieved

Mid level manager & Talent acquistion coordinator

Confidential

Responsibilities:

Supervised and mentored 7 personnel in security operations company in preparation and training for future tasks in high threat environments, resulting in both achievement and accommodation awards
Rated number 1 recruiter out of 41 within the organizations operating area for fiscal year 2017
Planned, resourced, and conducted quarterly diversity and inclusion training for over 150 personnel fostering a positive and inclusive work environment resulting in 0 human resources incidents