Help Desk Technician Resume

SUMMARY

Resolute IT professional with comprehensive knowledge on Windows systems and customer support experience.
Adept at troubleshooting technical issues resulting in quick resolutions.
Studying Network technologies to ensure network availability to all system users and to further knowledge in the Networking and Information Security field.

TECHNICAL SKILLS

Systems: Windows PC, Mac OSX, Server, and iOS

Software: MS Office Suite, ServiceNow, Active Directory

PROFESSIONAL EXPERIENCE

Help Desk Technician

Confidential

Responsibilities:

Work with Active Directory management, Workday, and Banner Support applications.
Record events and problems and their resolution in logs using Track - It applications.
Provide follow-up and updates for customers to resolve issues and give information updates.
Identify points of poor productivity and methods to increase overall workflow.
Use best practices with Information Security when protecting PII and followed FERPA regulations.
Maintain documentation of purchase orders and provide tracking and inventory management for devices.

PC Technician

Confidential

Responsibilities:

Installed, configured, and upgraded end-user systems, applications, and peripherals.
Addressed user tickets with hardware, software, and networking using ServiceNow applications.
Performed a large-scale Windows Migration project using In-House and Windows tools.
Coordinated floor by floor network topology when installing Thin Client devices.
Communicated high priority issues regarding deployment or construction status to project operation teams.