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Computer User Support Specialist Resume

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Atlanta, GA

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TECHNICAL SKILLS:

Software: Active Directory, EPIC Systems, MobileIron, AirWatch, Windows & Mac OS, Office suites (Microsoft Office & G lSuite), Confidential MaaS360, Configuration Manager Remote Control,SCCM, VDI, WatchDox, Druva inSync, LoopUp, BitLocker, Crestron, Service Now, iTop, and Smart Hands

Hardware: Switches, Routers iPads, iPhones, Tablets, Androids, Cameras, Laptops & Desktops (Mac s & PC s), Printers, Scanners, and Projectors

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Computer User Support Specialist

Responsibilities:

  • Utilized Active Directory
  • Implement customer service assistance in Windows 10 & MS 365 environment
  • Administered daily operations to ensure policies were adhered to and executed
  • Collaborated with multiple departments and meet SLAs
  • Provided remote and on - site support for customers
  • Ensured internal audits through analysis /preparation of quality assurance and Inventory statistics
  • Support laptops, desktops, & mobile devices
  • Troubleshoot basic network connectivity issues
  • Preformed advanced application configurations

Confidential, Macon, GA

Desktop/Field Support Technician

Responsibilities:

  • Provided basic technical in-service for clinical and non-clinical staff in the operation and maintenance of equipment
  • Scheduled and executed all stages of enterprise software, hardware, and system implementations
  • Assessed business implications for each project phase and monitored progress to meet deadlines, standards, and cost targets
  • Modify Active Directory Domain on devices
  • Perform any necessary installation or maintenance required to ensure the proper functioning ofdesktop computing platforms
  • Analyzed and supported desktop/laptop hardware and software including all peripherals
  • Assisted and documented routine maintenance in compliance with current policies and procedures
  • Regularly update DHCP and networking settings to support network conversion
  • Responsible for testing deployment of new equipment to replace aged or inoperable equipment
  • Assist in various projects involving department moves and equipment installations

Confidential, Alpharetta, GA

Analysis Level lll

Responsibilities:

  • Proficient with Active Directory, O365, Exchange, and Windows
  • Collaborated with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
  • Provided technical support and service of desktop systems and software, including PC, printers, VOIP and digital phones, mobile devices, user account administration, and remote connectivity
  • Coordinated with client end-users on expectations, schedule of availability, and process & procedures
  • Installs, make changes, and repair computer hardware and software
  • Conducted Windows 10 migration
  • Proprietary application troubleshooting
  • Updated asset management information for assets receiving services
  • Identified potential issues that could adversely impact End User Experience or contractual obligations and assisted in creating action plans as well as following action plans
  • Provided proper and prompt updates to project documentation
  • Utilized advanced tools and technical knowledge to remediate incidents and conduct installs

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