Executive Support Specialist Resume

SUMMARY:

I have over 20 years in the IT field primarily working in a Help Desk with Desktop Support\System Admin mixed in. I am currently looking to advance my career in a Desktop Support roll or Network Administrator position. I want new challenges and opportunities, in my 20 years I have had exposure to almost everything IT and know I could 'hit the ground running' in a new roll.

MOST RECENT JOB SKILLS:

All Office suites, operating systems including MAC, all hardware replacements, imaging both MAC and PC, deployment.

Excellent customer service

Active Directory security (setting up new users, terms, granting\removing access).

Exchange Admin Center

WebEx admin, Intercall admin

Cherwell ticketing system

All brands of cell phone set up

Command prompt

Powershell (more book knowledge than real life).

SCCM

Citrix VDI

Networking (printers, faxes, VoIP phones, patching, LAN, WAN).

VPN

Remote tools such as GoToAssist, Remote Desktop

Exposure to Server 2012 R2 setting up all server types in a lab environment while studying for my certification.

EXPERIENCE:

Confidential

Executive Support Specialist

Responsibilities:

Was the point of contact for all things IT and managed all aspects including but not limited to researching\ordering\setting up of all IT equipment (managed thru SAP), Cisco phone admin, backups, network troubleshooting and maintenance, cabling, handing of escalated tickets thru ServiceNow and all other IT related issues in a company of 400+ employees.

Confidential

Help Desk Analyst\Site Admin

Responsibilities:

Support all of Confidential corporate and sales force equaling around 800 people, filled in as site admin (20%) .

Confidential

Desktop Support Analyst

Responsibilities:

Onsite support to all PreferredOne employees in - house, setting up AD accounts and group policies. Imaging and deploying desktops\laptops, setting up network printers, managing backups, patching network cables.

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