AV/VC Operations Technician Resume Menlo Park/ San Francisco, CA - Hire IT People

RELEVANT SKILLS:

Composure & Professionalism while working under pressure

Excellent communications skills/ Public Speaking

PC / Mac Proficient

Microsoft Suite

Spanish - Full Proficiency

Demonstrably strong critical thinking & Trouble shooing skills

Computer Hardware

AV/VC systems - Zoom, Cisco WebEx Meetings, Blue Jeans, Cititix Workplace

EXPERIENCE:

AV/VC Operations Technician

Confidential, Menlo Park/ San Francisco, CA

Responsibilities:

Installation, service, testing, troubleshooting, or programming of numerous Audio-Visual Systems including Smartboards, Blue Jeans, Messenger, and cisco.
Program managed all AV/VC-related Return to Office efforts for all Facebooks offices.
Monitors all VC endpoints and proprietary hardware through back-end tools such as internal tools and alerts to maintain maximum uptime.
Serves as the primary on-site support person (for Event Operations) regarding AV/VC-related issues.
Develop and collaborate on projects with team members, resolving current and potential issues -Ensure all rooms are connected on time and receiving/transmitting good audio/video and by applying network experience to rapidly expanding voice, video, and control network.
Serve as a point of escalation for codec, infrastructure, and AV/VC related network incidents.
Maintains up-to-date knowledge of Confidential proprietary VC infrastructure, applications, tools, and operations protocols. And provide bi-weekly communication to upper management
Participate in Special Projects including inventory tracking, deployments and general documentation.

AV/VC Operations Technician

Confidential, Menlo Park, CA

Responsibilities:

Whitelists IP and Mac Addresses into the network for the Cisco hardware to be recognized by the system.
Provisioned and deploy personal conference equipment to the developers
Proactively support issues reported via email, chat, and phone
Created troubleshooting tickets that can escalate to Tier 2 for further investigations on critical issues.
AV/VC front end support that troubleshoots client’s hardware for presentation, training rooms and conference meetings by using a MacBook Pro or a Lenovo PC device for testing equipment to maintenance/repair. Break-Fix tasks.
Provide maintenance services for all conference room technical systems including projectors, VC and audio-conferencing equipment and infrastructure.
Utilizes provided tools for remote or batch decommissioning and provisioning Cisco equipment’s for the network.

Security Officier

Confidential, Menlo Park, CA

Responsibilities:

Offered guidance to more than 100 employees by re-directing them throughout campus
Activated damaged or lost badges for site employees
Built around 100 badges everyday per clients’ request
Checked employees in and out of building
Assured safety of assigned campus while in constant communication with team