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Desktop Support Resume

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Oakland, CA

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TECHNICAL SKILLS:

Software Applications: Microsoft Excel, Word, Teams, Office 365, Google Suites

Technical Experience: SQL, Python, Tableau

Other Skills: Excellent written and verbal communication skills; Team player with the capability to successfully work within diverse teams and work independently with minimal supervision; Able to communicate complex ideas to non - technical users and customers effectively

WORK EXPERIENCE:

Confidential, Oakland, CA

Desktop Support

Responsibilities:

  • Upgrading operating systems on thousands of desktops and laptops along with network and security programs for on-site and remote work at various locations throughout the Bay Area
  • Improving systematic inventory organization, validating PCs to equipment, and account management through Asset Explorer and Active Directory
  • Assembling workstations on wheels for nurses to easily view patient medical records and update info electronically
  • Collaborating with a team of 6 to troubleshoot technical issues for end users through Microsoft Teams and Outlook

Confidential, Stockton, CA

Busser

Responsibilities:

  • Bussed tables in a 180+ seat restaurant and ensure inventory stations are stocked in dining rooms, kitchen, and bar
  • Assisted waiters with drink orders and attend to customer needs, including refills, to-go orders, and payments
  • Communicated with waiters and hosts to provide better customer service and decrease waiting periods
  • Supported other areas of the restaurant as needed, such as setup, closing, and equipment maintenance

Confidential, Sacramento, CA

Business Operations Assistant

Responsibilities:

  • Prepared confidential business documents, tracked requests until processed, and monitored emails in Outlook
  • Managed data and maintained databases daily to ensure data integrity, reducing errors to less than 3%
  • Tasked to help train new student assistants and developed recommendations for operational efficiency, such as eliminating bottlenecks and prioritizing employee training, improving operations by 8%

Confidential, Sacramento, CA

Lead Front-End Developer and Analyst

Responsibilities:

  • Developed application that helps end users discover local events within the Sacramento area
  • Planned, designed, tested, and implemented the Android application using Android studio, PHP Admin, & WordPress
  • Developed UI components for login and sign-up pages using HTML5, and optimized it for efficiency and performance
  • Created readable, testable, and maintainable source code utilizing great practices
  • Acted as the primary liaison between team and client to orchestrate meetings and modify technical requirements under deadlines, resulting in A+ on project

Confidential, Sacramento, CA

Data Analyst

Responsibilities:

  • Data cleansed raw data within Excel with VLOOKUP and conditional formatting, eliminating unwanted data
  • Analyzed customers based on age distributions and job titles allowing for an improved transaction data
  • Restructured and organized employee schedules to improve efficiency on floor during peak hours
  • Visualized data through interactive pivot charts on Tableau & created marketing strategies to reach target audiences

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