Sr. System Integration Specialist Resume

CAREER OBJECTIVE:

To achieve high carrier growth through a continuous learning process and keep myself dynamic, visionary and competitive with the changing scenario of the world.

SUMMARY:

4+ years of experience in L2 and L3 support in BMC Control M for the Production and Admin Support.

TECHNICAL PROFILE:

Operating System: Windows and UNIX

Database: Oracle 10g

Scheduling Tool: BMC Control - M 7.0, 8.0 and 9

Ticketing Tool: Service Now, OPAS V3

Microsoft office Tool: Microsoft Office

EMPLOYMENT HISTORY:

Confidential

Sr. System Integration Specialist

Platform: UNIX, Windows

Tools: BMC Control-M V7, V8 and V9, Putty, Service Now, OPAS V3

Responsibilities:

Responsible for providing the support in L2/L3 level depending on the Priority of the issues (High, Medium and Low) to meet client’s SLA.
Troubleshooting and resolving errors/issues raised by Users which may require Vendors (BMC) involvements
Modifying the UNIX scripts and Windows batch/Power shell scripts as per the requirement and using them accordingly in scheduling the jobs.
Implement Remote Host (Agent less job execution) and schedule the job
Administration of Control-M users by providing the right level of access required to the users.
Installation of Control M Control Modules on UNIX and Windows
Calendar creation and calendar maintenance.
Scheduling the jobs in Control M for Production and Validation Environment.
Explanation of Job definitions, Job streams, Calendars, Workstations, Checking the timings of job running.
Ad hoc request to Schedule Particular Jobs.
Direct Client support by communicating with them.
Handling Outages and RCAs (Root Cause Analysis).
Monitoring, Analyzing and optimizing the production jobs.
Experience in windows and UNIX agent installation.
Troubleshooting and monitoring the Control-M agent through CCM and Control-M server.
Control-M health checkup report.
Working on creating a script to create jobs based on the requirement automatically be it a single job or multiple jobs.
The one created earlier was best suited for mass job creation and new setups, this new script will be suited even for single job update.

Confidential

Sr. Software Engineer

Platform: UNIX, Windows

Tools: BMC Control-M, Semaphore, IFU, Putty, Sig tools, FileZilla, EPASSKEY, INSIDE

Responsibilities:

Responsible for providing the support in L2/L3 level depending on the Priority of the issues (High, Medium and Low) to meet client’s SLA.
Scheduling the jobs in Control M for Production and Validation Environment.
Explanation of Job definitions, Job streams, Calendars, Workstations, Checking the timings of job running.
Ad hoc request to Schedule Particular Jobs.
Direct Client support by communicating with them.
Handling Outages and RCAs (Root Cause Analysis).
Monitoring, Analyzing and optimizing the production jobs.
Experience in windows and UNIX agent installation.
Troubleshooting and monitoring the Control-M agent through CCM and Control-M server.
Control-M health checkup report.
Automated agent installations on Linux and windows which helped achieve the SLA of installing multiple agents on different platforms
Various Service Improvement Plans introduced to reduce the bulk alerts.
Automated job creations using macro, which helped save the time and resource.
Completed Control-M version 9.0 Training and accreditation exam.

Confidential

Batch Scheduler

Environment: BMC Control-M 7.0, Putty, UNIX, Sales Force

Responsibilities:

Scheduling test & production batch jobs as per the requirement.
Attending customer calls & internal calls to ensure smooth functioning of on-call support.
Preparing daily status report to share with the Leadership team.
Remedy Ticket Management - Managing Service Requests and Incidents.
Creation of Users in Control-M.
Participating in monthly, quarterly and yearly maintenance.
Installing/un-installing and troubleshooting agents on all UNIX, Linux and windows.
Investigating job failures and providing the solution accordingly.
Ordering/forcing batch job as per the requirement.
Creating calendars (Regular & Periodic) to satisfy the customer requirements.
Monitoring customer application jobs and reporting jobs.
Disabling, enabling and configuring agents in control-M configuration management.
Generation batch report using Reporting Tool.
Taking action to particular jobs through backend.
Digging into the issues and helping clients in their investigation.
Automating reports with start time and end time of jobs through control M.

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