DESKTOP AND REMOTE SUPPORT TECHNICIAN Resume PHOENIX, ARIZONA - Hire IT People

SUMMARY

Pursuing a challenging environment, providing opportunities for growth and advancement, where I can utilize my experience and skills toward becoming a valuable team member and key contributor.
I is a skillful Desktop Support Professional with an ambitious attitude and diverse background in maintaining customer focused support and solutions.
My work is quick and efficient, and I meet and exceed goals and objectives in a professional and efficient manner.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential, PHOENIX, ARIZONA

IT USER SUPPORT

Responsibilities:

Managed imaging setup, software installs, hardware failures, conference room setup, while supporting and training all end users on how to use WIN10
Apple iPhone configuration deployment and troubleshooting for end users
Provide daily desktop and remote support for over 2700 End Users in WIN7 and WIN10, while following DOD and ITAR guidelines
Imaged, setup and shipped machines to sites across the continental US, configured machines for high level trips to India and China and Aerospace trade shows
Update Remedy and SNOW tickets and PC Inventory Database for machine and tracking information
Desktop OS and system Wipe and migration via PXE Wiping and CMD prompt

Confidential, DEER VALLEY, ARIZONA

DESKTOP AND REMOTE SUPPORT TECHNICIAN

Responsibilities:

Managed and migrated an average of 30 computers a day to Windows 7, while supporting and training end users
Provide daily desktop support for over 2000 employees
Perform Drive Wipes on replaced devices
Update HPAM and tickets in HPSM
Followed HIPA confidentiality guidelines
Desktop OS and system integration and migration via PXE booting and CMD prompt

Confidential, PEORIA, ARIZONA

COMPUTER SUPPORT TECHNICIAN

Responsibilities:

Confidential, CHANDLER, ARIZONA

SERVER INTEGRATION TECHNICIAN

Responsibilities: