Desktop Support Technician Resume
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Phoenix, AZ
SUMMARY
- Exceptional written and oral communications skills
- Ability to work well independently, or as part of a team.
- Typing 50 - 60 wpm
- Strong organization, time management, customer service and problem-solving skills
- Front desk reception, making and answering calls, setting appointments
PROFESSIONAL EXPERIENCE
Confidential - Phoenix, AZ
Desktop Support Technician
Responsibilities:
- Level 1 Desktop Support/Level 2 Confidential Tech
- Reimaging laptops and desktops using SCCM
- Using Service now ticketing system
- Assisting in user support over teh phone and via Skype
- Setting up appointments to refresh user compuers
Confidential, Riverdale, IL
Desktop Support Technician
Responsibilities:
- Level 2 Desktop Support
- Reimaging laptops and desktops using SCCM
- Using Service now ticketing system
- Troubleshooting end user issues
- Using Active Directory
Confidential, Chicago, IL
Service Desk Analyst
Responsibilities:
- Desktop Support for SAP Fieldglass
- Reimaging laptops and desktops, upgrading to Windows 8
- Creating tickets and setting up laptops for new hires
- Troubleshooting end user issues
Confidential, Chicago, IL
Desktop Support Technician
Responsibilities:
- Reimaging laptops and desktops, upgrading to Windows 7.
- Installing and replacing Cisco and Avaya phones
- Handling open tickets via Clearvision, Remedy, and CS Service Desk
- Troubleshooting
- Using Active Directory
Confidential, Fort Worth, TX
Desktop Support Technician
Responsibilities:
- Changing Bios settings to teh necessary setting required by Confidential
- Encrypting and setting up Bit locker passwords on all laptops
- Reimaging computersusing SCCM
- Setting up VPN for end users
- Using Remote Desktop Connection to assist users
- Reconfiguring network drives and printers
Confidential, Dallas, TX
Desktop Support Technician
Responsibilities:
- Upgrading desktops/laptops from Wins XP to Wins7
- Using Windows Easy Transfer to transfer users profile from old pc to new pc
- Installing software
Confidential, Farmers Branch, TX
CSR Tech Support
Responsibilities:
- Level 2 help desk phone support for Confidential
- Handling extensive calls for customers receiving internet, home phone and/or cable
- Heavy typing, and quick assistance for end users
- Configuring PC and Mac computers to Confidential routers via hard wire or wireless
- Resetting customers routers, Wi-Fi passwords
- Troubleshooting computer and email issues
- Remotely logging into their devices, assisting them with setting up their Confidential Mail, etc.
- Configuring end user's Outlook, Exchange, and/or Apple Mail.
- Entering notes, running remote tests to their devices, and providing excellent customer service
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