SUMMARY

• An energetic, resourceful professional that demonstrates a keen knowledge of information technology property leasing, and customer service.
• Adept in various technical systems, billing, and troubleshooting. Encompasses strong analytical and critical thinking skills.
• Dynamic leader wif an outstanding reputation for integrity and results. Enthusiastic wif positive and efficient resolution strategies.
• Excellent interpersonal skills and easily develops rapport wif individuals from diverse backgrounds.
• Skilled in strategically building and maintaining business relationships.
• Dedicated to an unwavering commitment of meticulous network support, client satisfaction, and progressive productivity.

• Strong Business Acumen
• Demonstrated Expertise in Multiple VOIP Platforms
• Skilled in Transport and Network Protocol
• Proficient in Active Directory
• Onesite and Yardi Knowledge
• Strategical Networking Skills
• Microsoft Office Proficiency
• Effective Time Management Skills
• Ability to Handle Perplexed Situations in High Stress Environments
• Positive Conflict Resolution
• Adept in Mobile Device Management and Desktop Support
• Skilled in Tier I and II Troubleshooting
• Strong Knowledge of PC/LAN/VPN Configuration
• Articulate Public Speaking Skills
• Excellent Customer/Patient Relation Skills
• Effective Communication and Interpersonal Skills
• Meticulous Organizational Skills
• Keen Observation Skills
• Demonstrated Leadership Skills
• Citrix Knowledge

PROFESSIONAL EXPERIENCE

Information Technogoly HelpDesk - Assoicate

Confidential

Responsibilities:

• Actively participates in rotating call phone system, team email account, end user self-service ticket creation and other company communication of technical issues and request.
• Thoroughly document or modifies customer documentation in ticketing software to successfully convey teh problem or request.
• Uses provided guidelines to appropriately determine and document teh urgency of teh customer’s inquiry.
• Utilizes remote support software to further define teh details of problems, providing screen shots and/or other pertinent information for additional troubleshot ting and escalation of upper support tiers.
• Ensure teh account of teh user is properly built via Active Directory.
• Participates in specials projects as directed by teh department manager

Enterprise Solution Advocate

Confidential, Ridgeland, MS

Responsibilities:

• Respond to customer questions, complaints, and billing inquiries wif teh highest degree of courtesy and professionalism
• Complete daily tasks which include IP addresses, PoE switches, and routers
• Work diligently to retain customer business by providing meticulous technical solutions and support
• Work wif leadership team to proactively identify customer impacting issues
• Demonstrate daily expertise in teh utilization of multiple VOIP platforms, billing systems, and CRM systems
• Accurately quote and compute rates for new services while delivering exemplary customer service
• Effectively communicate wif customers using web-based tools and demonstrations
• Apply sound financial decision-making skills in efforts to protect/collect revenues and adjust customer accounts
• Actively demonstrates leadership and product knowledge in training of new employees
• Gave property and vacant unit tours to prospective tenants
• Thoroughly explained pricing and leasing terms to new tenants
• Assisted tenants wif maintenance requests
• Implemented strategies to lower delinquent rental payments
• Filed eviction documents wif necessary court
• Utilized marketing strategies to secure prospective residents
• Prepared lease documents and screened prospective tenants
• Processed rental applications and negotiated lease renewals
• Keenly inspected apartment units prior to/upon exit of resident move-in/move-out
• Conducted regular community inspections

Child support specialist

Confidential, Ridgeland, MS

Responsibilities:

• Enforced child support obligations
• Meticulously reviewed and made necessary modifications for old and new court orders
• Interviewed clients for employment, personal evaluation and case related updates
• Actively interacted wif attorneys and prepared all necessary documents for court proceedings
• Processed written customer correspondence and provided prompt follow up
• Made outbound calls to employers in efforts to locate non-custodial clients
• Keenly reviewed cases for accuracy in regard to payments, case status, and employment notifications.

Customer account executive

Confidential, Madison, MS

Responsibilities:

• Provided advanced high-speed technical support viainbound phone inquiries, email, and/or instant messaging
• Troubleshoot hardware and software issues and communicated wif halpdesk to resolvecomplex issues/problems
• Provided efficient technical assistance to insure apositive customer experience
• Ensured adherence to teh Confidential QualityExperience (CQE)
• Professionally interviewed customer to gather information and determined issues in need of analyzing
• Maintained excellent performance and quality standards based on established call center metrics including turn-around times
• Diagnosed and resolved technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP