Desktop Tech / Jr. Admin Resume

SUMMARY:

Seeking a position which I can further my technology career in PC support, networking, and combining with other technologies. I am experienced in various environments including corporate, office, and industrial. My technical knowledge spans from legacy applications to current platforms and am always looking to obtain more challenges that are available.

WORK EXPERIENCE:

Confidential

Desktop Tech / Jr. Admin

Responsibilities:

Responsible for general desktop support, including Windows OS support, networking, and software issues.
Duties on a daily basis are troubleshooting, network rack installations, access cards, software installation, and security.
Current equipment supported is Confidential laptops and tablets, Cisco Meraki firewall, switches, HP blotter printers, Crestron video conference, and VOIP phone system.

Confidential

Desktop Technician

Responsibilities:

Provided deskside support to end - users in a corporate environment for network, software, and hardware.
Main products are Windows 7, 10, Cisco Jabber, IOS mobile, and Office 365.
Support tools consist of Cherwell Incident Manager and MS SCCM for image deployment.
Asset Management project removing all desktop and network hardware; including all routers and switches from 30 IDF closets, servers, printers, and PDU’s.

Confidential

Desktop Tech / End User Support

Responsibilities:

Desktop support to corporate or medical end-users for hardware or software issues.
Daily duties include imaging, and software or hardware installation. Support to desktop and mobile PC’s, laptops, printers, scanners, Windows 7 and 10, Citrix cloud, Sophos, MS Office 13, Epic medical database, network access, and VOIP phones.
Tools include Active Directory, SCCM, and encryption.

Confidential

Desktop Support Engineer

Responsibilities:

Day-to-day support of local and remote end users for thin client, PC/Mac hardware and software.
Daily tasks include TCP/IP network support at the desktop level, system imaging, OS and application troubleshooting.
Applications supported are Avaya one-x agent softphone, MS Office 2010/2013/2016 , SharePoint, Acrobat DC, Visual studio 2010/2013/2015 , SQL, Cisco any connect, Citrix receiver, Snag it 12/13, and Entrust identity guard for VPN.
Support tools used on a regular basis; McAfee agent / E-policy orchestrator, Bomgar remote control, Active directory 6.1, MS system center SCCM imaging, HP Device Manager thin client management.
OS supported are Mac High Sierra, Windows 7 and 10.

Confidential

IT Support Tech / Desktop

Responsibilities:

Projects included data/OS migrations Windows XP/ 7 to 10; refresh, IT desktop support, video conference, assets, basic networking and telcom.
Multiple software applications supported; current Adobe products like Acrobat XI, MS Office 2013/2016, SAP, Citrix, VPN, Dameware, and other proprietary programs directly for the gas and pipeline industry.
Support provided to 3 of 4 locations in the area. Microsoft SCCM image deployment used for desktop, laptop, and tablet;
Active Directory, and pc security.

Confidential

IT Technician / Desktop

Responsibilities:

Daily duties included system imaging, troubleshooting, deployments, and deskside support.
Duties were spread across multiple locations, in-person and remote; corporate office and warehouse environments for all levels of user.
Systems supported are desktop pc, tablet, laptop, network, printers, and smartphones.
Software supported is Windows 7/10, Office 2013/365, Acrobat X, AS400, and AutoCAD.
Image deployment platform is SCCM used on all hardware and thin clients.

Confidential

Desktop Support Tech

Responsibilities:

Contract position to assist with Windows 10 deployment consisted of break/fix repair for desktop computers, system imaging, and user support.
Majority of software support was Windows 7 and 10; MS Office 2013/2016/365 , and or AutoCAD.
Duties included support for network computers, users, printers, corporate and shop environments, hardware refresh, and wide variation of transit related software applications; TransCAD, Spear, Trapeze, and also Oracle database.
Remote support and local travel to satellite offices.

Confidential

Desktop Support

Responsibilities:

Short term deployment project for regional offices consisted of installing Windows 7 OS image, new hardware setup, data migration and encryption.
Tools used were Windows Deployment Service, Dell PC’s, PGP desktop encryption, and MS Office. Hard drive scrubbing on returned equipment using 3-pass method with Nuke application.

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