System Support Specialist Iii Resume
Austin, TexaS
TECHNICAL SKILLS
Hardware: Desktop PC, Laptops, Printers, Smartphones, Troubleshooting, Desk Phones
Software: Microsoft Office, Visio, Service Now Ticketing, Jira Ticketing, G Suite, Remedy Ticketing, Avaya Softphone, Cisco Jabber, VPN, Slack
Operating Systems: Microsoft Windows 10, Linux, MAC OS, Android
Network: Routers, Switches, CISCO, WiFi, WAN
Security: Maintenance, System Imaging, Disaster Recovery, Virus Protection, Active Directory Windows Server, Security Policy
PROFESSIONAL EXPERIENCE
System Support Specialist III
Confidential, Austin, Texas
Responsibilities:
- Provided desktop support for employees across Texas state government agencies including HHSC, DFPS, DSHS, and private providers.
- Assisted user in password reset, troubleshooting in areas including outlook, desk phone/soft phone, VPN setup, computer hardware, iPhones, and Adobe.
- Communicated with customers through Avaya One X softphone, Microsoft Teams and Outlook
- Creating tickets through BMC Remedy ticket services for work orders and incidents tickets.
Installation Technician
Confidential, Fort Hood, Texas
Responsibilities:
- Installed VOIP Phones throughout Fort Hood including military installations, event center, and Darnell Hospital
- Coordinated with Project Manager for planning schedule, documentation and, installation process
- Maintained building facilities MDS and VLANS
- Used tools to verify network wall jacks and network connectivity
IT Support Technician
Confidential, Austin, Texas
Responsibilities:
- Supported 100+ employees in day to day help desk duties, remotely and onsite
- Assisted in IT setup for all new employees
- Completed 15+ employee request a day, via Jira
- Maintained and managed VOIP Server
- Developed inventory process for all company equipment
- Installed and monitored security cameras throughout teh property
Hardware Support Technician
Confidential, Austin, Texas
Responsibilities:
- Provided technical support on all equipment, including computers, registers, password reset, peripherals, etc.
- Assisted in emergency service protocol
- Management and implementation of corporate security policy to end - user
- Provided weekly updates to management detailing error trends
- Performed physical setup of Desktop Hardware and Software
- Software Product Support Technician
- Supported global employees via phone, on average 30 calls per day
- Specialized in maintaining in-house proprietary software system
- Verifying user information for password reset and software installation
Tech Customer Service Specialist
Confidential, Killeen, Texas
Responsibilities:
- Created and analyzed various trend reports for management
- Managed store inventory
- Assisted in store meeting IT setup and preparation
- Prepared store displays
- Assisted customers on technical knowledge and sales assistance
IT Intern
Confidential, Waco Texas
Responsibilities:
- Performed system imaging and system maintenance
- Created inventory process for IT inventory and maintained servers
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