Desktop Support Technician Resume Atlanta, GA - Hire IT People

SUMMARY:

Technical Support Specialist with 10+ years of experience in minimizing customers downtime through prompt evaluation, troubleshooting, and repair service while keeping up with latest IT trends, techniques, and practices. Skilled in resolving software glitches, fixing system errors, and repairing hardware malfunctions.

WORK EXPERIENCE:

Confidential, Atlanta, GA

Desktop Support Technician

Responsibilities:

Assisting L1's with escalations and technical questions. Provide technical coaching and training as things change in the environment.
Resolves Level 1 and Level 2 issues. Elevates complex and/or high priority problems they cannot solve to the appropriate support groups for resolution.
Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution.
Follow - up with end users to provide status updates as per service level guidelines (SLA's).
Performs account management and maintenance for various applications and systems (e. g., creates or modifies user accounts and permissions, and performs password resets).
Communicates with customers at all levels of technical and non-technical skills sets
Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
Work collaboratively with people across the organization.
Support for PCs, laptops, printers, cell phones, and tablets etc.
Support end users in their use of applications such as Microsoft Office 365, ERP, CRM, VPN, and MDM (mobile device management) including install, modification and repair
Windows 7 and 10 support and troubleshooting

Confidential, Atlanta, GA

Desktop Technician

Responsibilities:

Administer Tier 1 and 2 service maintenance support to employees, monitoring, operating and maintaining machines; troubleshooting and fixing computers and point of sales systems and peripheral devices.
Provide detail - oriented service maintenance from the IT Service Center Help Desk, working to strengthen the department s image with professional, yet personable attention.
Assist with network upgrades and store setups in Airport.
On-site troubleshooting network, POS systems, credit card terminals, printers, laptops and desktops at Airport .
Assist with hiring new talent, known for being highly-skilled in aiding technical assistance.
Document procedures for Tier I hardware and software.
Assist with Major Projects (Ingenico (Credit Card Terminal), Network Infrastructure Upgrade, NCR Register).
Reset Passwords and added users to Active Directory
Install/Repair Windows 7 and 10
Upgrade or downgrade users to Windows 7 or 10
Troubleshooting VPN issues with access Emails in Microsoft 365
Resetting 365 Passwords
Adding/Installing 365 to iPhones
Troubleshooting domain connections
Patching Registers/Desktops
Updating store systems I.P address when new systems were installed
Assist with daily reporting to management team.
Perform daily sales monitoring and troubleshooting any issue that would affect sales not reaching corporate office.
Ensure sales and batch flow process for all store locations.
Add and/or upgrade and configure disk drives, printers and registers and additional components of the registers.
Configure network devices for all store locations.
Assist with all employee issues with the ADP system.
Serve as point of contact for Mitel Phone (VOIP) issues.

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Desktop Support Technician Resume

Atlanta, GA

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