IT Specialist, Help Desk Resume Newark, DE - Hire IT People

OBJECTIVE:

A career in management information systems where my productive and efficient contributions can assist in the progress and success of an organization in today’s dynamic environment.

SUMMARY:

Highly dedicated, ambitious, and results - oriented.
Effectively works independently or in teams while exceeding expectations.
Recognized for being flexible in changing and dynamic environments and possessing effective listening and communication skills.
I have been able to study and use several different programming languages, C/C+, Java, HTML, and in a variety of Integrated Development Environments.
I also have used various Business Intelligence tools to control databases such as SQL Server.
Besides these skills, I am also competent using the Microsoft Office suite (Word, Excel, PowerPoint) and also have done work in Microsoft Project and Tableau, creating timelines, distributing funds, and managing assets.
I have also completed and gained a certificate in the core concepts of Cyber Security from Confidential Learning.
Much of my coursework has also helped me to learn skills and gain some experience in accounting, marketing, and computer science.

TECHNOLOGY:

MS Office Suite

Visual Studio

SQL Server, Tableau

Coding Experience with HTML, C/C+, Java

ServiceNow ticketing system

Remote Desktop Control

WORK EXPERIENCE:

Confidential, Newark, DE

IT Specialist, Help Desk

Responsibilities:

Troubleshooting various issues with internal users; my duties include resetting passwords, using administrative access to download and install various software; solving issues with web-based applications, networking, and telecommunications equipment; configuring drivers, updating firmware and software, configuring the registry edit, resetting printer servers, configuring active directory (including categorizing end users and adding various degrees of access);
taking detailed notation of the various issues using a ticket based system (ServiceNow) and adhered to regular quality assurance evaluations (BPA), excelling in the goals set for the team.

Confidential, Hamilton, NJ

Server, Expediter, Bartender, Busser, Host, Cook

Responsibilities:

Served patrons with food and beverages in a professional and friendly manner.
Provided information to help food and beverage selections.
Presented ordered choices in a prompt and efficient manner.
Protected restaurant and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
Promptly responded to patron concerns and needs.
Concluded dining experience by acknowledging choice of restaurant and inviting patrons to return.

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It Specialist, Help Desk Resume

Newark, DE

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