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Deskside Support Analyst Resume

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Eden Prairie, MN

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PROFESSIONAL EXPERIENCE:

DESKSIDE SUPPORT ANALYST

Confidential | Eden Prairie, MN

Responsibilities:

  • Install and maintain user equipment
  • Project lead for large and small IT projects, most recently coordinating a company - wide migration to Teams
  • Manage licensing for Office 365, OKTA, CUCM, Unity, and SCCM administrator
  • Guide and mentor Level I and Level II support technicians
  • Acting secondary global administrator since January 2020

Deskside Support Technician Contract

Confidential | Eagan, MN

Responsibilities:

  • Provided remote and deskside PC support to the Confidential client site
  • Provide local support for all Mac OS machines, multimedia and teleconferencing systems
  • Perform any other technical duties as requested by client

Support Engineer

Confidential, Boston, MA

Responsibilities:

  • Provided remote and on-site computer and server support to contract commercial and residential clients
  • Perform any other technical duties as requested by clients

Advanced Support Technician

Confidential | Chanhassen, MN

Responsibilities:

  • Provide leadership/coaching to help desk team and manage the transfer of duties from support groups to front-line entities
  • Serve as intermediary between various departments within Life Time Technology and
  • Provide insight and direction for the design and implementation of new systems

Senior Support Desk Technician

Confidential | Eagan, MN

Responsibilities:

  • Provide leadership, management, and to Junior Technicians
  • Perform system administration for end users using Active Directory
  • Respond to elevated Support Desk email and telephone support requests
  • Established, promoted and maintained Support Desk policies and procedures

IT Support Specialist

Confidential | Bloomington, MN

Responsibilities:

  • Troubleshoot user inquiries regarding computer software or hardware
  • Install and perform repairs to hardware, software, or peripheral equipment
  • Active Directory, CUCM, and Unity administration
  • Provide leadership, management, and to a team of student workers

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