SUMMARY:

• 14+ years of extensive experience in supporting computers and networks, 5+Yrs POS System Support
• Broad and strong knowledge of Store Systems hardware and software including POS, POS peripherals, media player, digital signage, PC and network printer, and bar - code scanners etc.
• Experience on building gold image, ghosting, scripting and group policy
• Understanding POS interfaces, data model with central systems and payment middleware, gateway and bank provider. DESKTOP SUPPORT SKILLS
• Demonstrated ability to provide user support by means of remote access tools
• Proven skills in System Center Configuration Manager to manage PCs, Macs, Servers along with cloud-based mobile devices running Windows7, and Windows10.
• Support and manage user profiles Microsoft Enterprise, Active Directory Microsoft Office 2010/2016 Understanding of ITIL framework in Incident Management, Problem Management, Change Management, Release and Deployment, etc.
• Configure and deploy endpoint devices (I.e. desktops, printers, laptops, tablets, monitors), applications and software, serve as Tier 2 support to service desk analyst I.
• Ability to serve as a customer advocate to resolve end user issues through collaboration with other IT teams.

PROFESSIONAL EXPERIENCE:

Confidential

Reginal support Administrator

Responsibilities:

• Provide exceptional customer service, troubleshooting, maintenance, repair, and recovery of failed IT hardware and Point of Sale Equipment in live retail and office environments
• Execute all aspects of Remedy trouble ticket system (Includes providing comprehensive notes/resolution information/equipment information/closure detail)
• Order and record usage of parts for all completed tickets with accuracy and timeliness
• Respond to technical support questions and issues from employees entering internal Helpdesk tickets in a timely manner Provide on call site support for critical site issues on a 24/7 rotational basis.
• Communicate professionally with customers, users, and co-workers as well as track/update information in the Helpdesk Tracking System
• Configure and deploy endpoint devices (I.e. desktops, printers, laptops, tablets, monitors), applications and software, serve as Tier 2 support to service desk analyst I.
• Collaborate with technical staff, both internally and externally to resolve outstanding issues Install’s and configures Networked multifunctional printers, Cad wide format printers and multi-cam routers.

Confidential

NCR Helpdesk agent

Responsibilities:

• Experience providing support in a manufacturing environment - critical to understanding severity of issues.
• Working knowledge and advanced troubleshooting - Win 7 and Win 10. worked with Remedy or citris ticketing system.
• Active Directory in an enterprise environment (global) - working knowledge
• Software push tool - BMC Marimba or similar
• McAfee AV and Disk Encryption
• SSL Token-based VPN or similar Xerox printer support - multi-function devices that print, fax and scan to email
• Strong customer service skills a MUST
• Ability to serve as a customer advocate to resolve end user issues through collaboration with other IT teams.
• Hardware break/fix A+ or equivalent iOS devices with Mobile Iron security

BARRISTER

Confidential

Responsibilities:

• Provides end-user hardware repair and replacement services. Identifies and initiates resolutions to customer problems and concerns associated with hardware and software (networked and local), performs necessary investigation, analysis and evaluation to resolve problems.
• Maintains response time to customers that is within the customer service standard, Coordinates with technicians and/or vendors and schedules appropriate services to meet organizational and individual needs.

Confidential

Technical Staffing

Responsibilities:

• Support and deployment of desktop, laptop systems, printers, wireless devices and peripherals.
• Imaging and QA of desktop, laptop systems, printers, wireless devices and peripherals.Responsible for performing analytical, technical and administrative field work in the planning, installation and support of Mac book & Mac Pro new and existing desktop and laptop systems, printers, wireless devices and peripherals. Communicates with end-users to determine needs, schedule work, and provide basic on all hardware and some software.
• Configures and deploys laptops in a corporate wireless environment. Provides on-call support in a 24 x 7 environment.
• Responds to, diagnoses and resolves personal computer, workstation and application-related problems through discussion with users; delivering remote technical support. Provides on-call support.
• Provides end-user hardware repair and replacement services. Identifies and initiates resolutions to customer problems and concerns associated with hardware and software (networked and local); performs necessary

Confidential

Computer Technician/Network Tech

Responsibilities:

• Responsible for performing analytical, technical and administrative field work in the planning, installation and support of Windows, Mac book & Mac Pro new and existing desktop and laptop systems, printers, wireless devices and peripherals. Communicates with end-users to determine needs, schedule work, and provide basic on all hardware & software.
• Configures and deploys laptops in a corporate wireless environment. Provides on-call support in a 24 x 7 environment.
• Install, troubleshoot, and configure Cisco Firewalls as well as connectivity issues.
• Responds to, diagnoses and resolves personal computer, workstation and application-related problems through discussion with users; delivering remote technical support. Provides on-call support
• Provides end-user hardware repair and replacement services. Identifies and initiates resolutions to customer problems and concerns associated with hardware and software (networked and local); performs necessary investigation, analysis and evaluation to resolve problems.

Confidential

Responsibilities:

• Responds to, diagnoses and resolves personal computer, workstation and application-related problems: remote technical support & on-call support for both Windows Mac operating systems.
• Liaison for supply contractor and support staff
• Regulate that all signage proposed and current are in compliance with DOA guide lines
• Manage signage improvement projects; approve software and content development for digital media Info, supervising the on-site management of sub-contractors and vendors by ensuring that all work is performed
• Assisted Architects and Engineers on project scopes & project drawings,responsible forway finding signage applicable to new construction and signage upgrades on existing structures, responsible for providing machines. Installs signage ranging from small name plates to large architectural signage design/drawings specifications and corrections, supervisory & providing construction details to contractors on site,and supervised facilitiespreventative maintenance projects.

Confidential

Signage Manager

Responsibilities:

• Responsible for performing analytical, technical and administrative field work in the planning, installation and support of new and existing signage systems, printers, wireless devices and peripherals. Communicates with end-users to determine needs, schedule work, and provide basic on all hardware and some software.
• Responds to, diagnoses and resolves signage and application-related problems through discussion with users; delivering remote technical support. Provides on-call support.
• Provides end-user hardware repair and replacement services. Identifies and initiates resolutions to customer problems and concerns associated with digital and LED signage performs necessary investigation, analysis and evaluation to resolve problems. Coordinates with technicians and/or vendors and schedules appropriate services to meet organizational and individual needs.