SUMMARY

• A tenured technical with a steadfast grit for broad scope creative problem resolution, possessing engaged customer centric inter - personal soft skills, integrity, loyalty, a dedicated work ethic, and ardent personal accountability; bringing forward a keen knowledge base of the it infrastructure to best support and facilitate holistic enterprise well-being.

• Installs, Moves, Adds, Changes, and Disposal of broad scope HW, SW and HazMat materials.
• Root cause analysis and break-fix of endpoint hardware, software, and peripherals.
• Microsoft Windows; Office /O365; Visio, ServiceNow, Peregrine, Remedy, ITIL, ITSM, et al…
• Asset assessment(s), life-cycle, logistics, support Confidential and practices, directed SysAdmin remote support.
• Endpoint customer centric, ardent team player or stern self-motivated and directed independent.

PROFESSIONAL EXPERIENCE

Deployment Support Specialist

Confidential

Responsibilities:

• Performed analysis, planning and deployment of existing end user device technology, including personal computing, networking, and bio-med integration, in support of mergers, acquisitions, affiliations to EPIC EMR implementations, Community Clinic Technologies and similar efforts.
• Performed assessment activities which included identifying, assessing, designing, implementing, and supporting end user device change initiatives across the enterprise.
• Provided support and escalation for IS teams in resolving project related end user device issues. Participated in the creation and/or modification of various media dat details resolutions for future use.
• Coordinated across the organization teams to empower enterprise, and end user device standards.
• Employed existing use cases in assessment activities to identify end user device gaps.
• Contributed technology gap reports based on assessment and application of use cases, and assists in development of new use cases.
• Provided a resource to operational support teams during deployment and testing of equipment; coordinating and interfacing with appropriate individuals, teams and Confidential .

Senior Desktop Support Technician

Confidential

Responsibilities:

• With minimal supervision, provide onsite and remote support for timely installation, maintenance and repair.
• Drive solutions to permanent fixes or root cause determination.
• Ensure documentation of any solutions identified.
• Develop and maintain excellent relationships with the Hospital customers.

IT Endpoint Technical & Asset Generalist

Confidential

Responsibilities:

• Assigned to managed IMAC+D duties covering day-to-day activities associated with the coordinated scheduling, initial imaging, installation, and support of hw/sw changes to configuration, any de-installation and relocation of endpoint systems and Confidential, and managed support of related or subsequent hw/sw break/fix operations necessary to accomplish said duties; inclusive to connected peripheral devices.
• Also, but not limited to, network connectivity testing, data transfer, endpoint cable management, and user orientation as necessary.
• Backfill to IS Asset Management Lead supporting hospital, foundation, and research with IT related hardware/software procurement/purchasing, deployment options/resources, and technical advisement if necessary.

IT Field Office Technical Support Engineer

Confidential

Responsibilities:

• As a Field Support team member, provided a broad scope tier II/III systems initial imaging, installation, and support of hw/sw changes to configuration, de-installation and relocation of endpoint systems and Confidential, and managed support of any related or subsequent hw/sw break/fix operations necessary to accomplish said duties; inclusive to all peripheral devices of the airline IT enterprise infrastructure, endpoint systems and Confidential, plus scheduled preventative maintenance in accordance with airline IT policy.
• IMAC+D support to the IT airport enterprise systems and facilities as specified by Delta Field Planning and Project Coordinators.
• Orchestrated lifecycle asset recovery and end of life equip disposal coordinating with corporate Asset Management to accurately account for equipment deposition, clean-up and equipment staging operations for scheduled projects.
• Worked in concert with local managers and corporate Project Coordinators to accurately and appropriately 'stage' new equipment assets in preparation of defined and scheduled major airline specific facility build outs, moves and expansions in support of Deltas' Seattle-Asian Hub Confidential rollout for the airline port offices, gates and ticketing areas at Seattle-Tacoma International Airport.

IT Support Technician

Confidential

Responsibilities:

• Tier II/III initial imaging, installation, and support of hw/sw changes to configuration, de-installation and relocation of endpoint systems and Confidential, and managed support of any related or subsequent hw/sw break/fix operations necessary to accomplish said duties; inclusive to all peripheral devices for endpoint systems and Confidential to general and executive staff as needed.
• Assumed IMAC support to the Expedia Global Video Telepresence (VTC) systems and Confidential with build-outs, implementations, endpoint programming, and operating instructions to staff personnel in the domestic, EU, and Asian offices.
• Actively provided UC system monitoring to minimize potential downtime during video (VTC) sessions. Assistance and support as needed to the VTC Projects and Procurement Coordinator with any needed technical material as well as developing extensive Visio schematic drawings, related technical data and system program backup for all global VTC endpoints located on the corp. share point.

IT Field Service Technician

Confidential

Responsibilities:

• Singular mobile Tier II/III technical supporting Main Admin offices, plus all 52 Retail branch locations across western Washington and Northern Oregon. Inclusive support to the Confidential offices, Seattle.
• Provided initial imaging, installation, and support of hw/sw; changes to configuration, and de-installation and relocation of endpoint systems and Confidential, and managed support of any related or subsequent hw/sw break/fix operations necessary to accomplish said duties; inclusive to all peripheral devices.

Sr Associate Technical Support

Confidential

Responsibilities:

• Tier II/III team member supporting the image/break-fix of enterprise endpoint systems and Confidential, network/infrastructure, hand-held devices, and areas where direct hands-on intervention was necessary.
• Provided initial imaging, installation, and support of hw/sw changes to configuration, and de-installation and relocation of endpoint systems and Confidential, and managed support of any related or subsequent hw/sw break/fix operations necessary to accomplish said duties; inclusive to all peripheral devices.