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Service Desk Analyst Resume

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Objective

  • me seek to apply my skills in a network environment and increase my knowledge in network security.

TECHNICAL SKILLS

  • Desktops
  • Laptops and Servers (HP and IBM)
  • Westell
  • Verizon
  • Siemens DSL modems
  • Windows 4.0/95/98/ME/XP/Vista/7/10
  • Linux
  • Novell Netware
  • Active Directory
  • MS Exchange
  • MS Office 97/2000/2003/2007
  • Marimba
  • NetMeeting
  • VMware
  • Bomgar
  • LANdesk
  • Teamviewer
  • SimpleHelp
  • Verizon Access Manager client
  • WebEx
  • Remedy
  • CRM

PROFESSIONAL EXPERIENCE

Independent Contractor

Confidential

Responsibilities:

  • Windows 10 Migration Project for Banner Health - deployment of Windows 10 PCs to replace Windows 7 PCs at multiple sites

SERVICE DESK ANALYST

Confidential

Responsibilities:

  • Provided technical support of Department of Homeland Security employees
  • Active Directory and government application assistance
  • Assigned tickets via Remedy to other departments to handle onsite repairs and installations
  • Network Support for outages during extreme weather conditions

Desktop Support

Confidential

Responsibilities:

  • Installing upgrades/images for Dell desktops/laptops/workstations (Win XP Pro, Office 2003/2007)
  • Copying data (Outlook files, personal data) from old computers to new units
  • Configuration of computers to customer specifications
  • Use of remote-management software (LANDesk)
  • Handling of computer assets: recording incoming inventory/distribution to other sites

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