Solutions Specialist Resume Lafayette, LA - Hire IT People

SUMMARY

A technical support specialist with over 10 years in the telecommunications industry dat provides award winning customer service and technical support.
An outgoing professional with sales and technical training, with experience resolving issues for both business and consumer accounts. Install, configure and troubleshoot LAN/WAN devices.
Install, configure and troubleshoot computer hardware/software.
Understand Networking protocols and concepts. Configure and troubleshoot mobile devices.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Solutions Specialist

Confidential, Lafayette, LA

Responsibilities:

Identified, analyzed and resolved technical issues with computer hardware/software, network devices and Point of Sale (PoS) peripherals
Resolved hardware/software issues with LAN/WAN devices
Provided technical support for clients over the phone by creating trouble tickets and following up to ensure the issue is resolved
Demonstrated and promoted new products, services and innovation
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Consultant

Confidential, Lafayette, Louisiana

Responsibilities:

Analyzed and diagnosed hardware/software issues with mobile devices, desktops, laptops and tablets.
Identified and resolved network connectivity issues with mobile devices and portable computing devices.
Provided over the phone technical support for both business and consumer accounts.
Promoted exciting new products, services, and innovation to various clients
Met and exceeded monthly sales goals
Ensured network, system and data availability and integrity through preventative maintenance
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.