HCM Consultant Resume

SUMMARY:

TECHNICAL SKILLS:

Windows 95 - Windows 8

Network, desktop and laptop troubleshooting

VPN, Cisco any connect, Skype, Office Communicator, Lync.

SAP GUI, Printer, Outlook, Active Directory, Dameware, Citrix, Infor XA, Exchange Server

Kronos, Interface Manager, Bomgar, WEBEX, SQL developer

CAREER HISTORY:

HCM Consultant

Confidential

Responsibilities:

In Charge of building, troubleshooting and maintaining the time and attendance system for Infor clients.
Provides a detailed documentation of the blue print and parallel testing to ensure configuration is accurate.
Also assigned to assist client through hyper care and offer a wide variety of Infor services to help clients with the complete Human Capital Management services they need.

Kronos Specialist

Confidential

Responsibilities:

Responsible for building, troubleshooting and maintaining the time and attendance system world - wide for Confidential .
Provides handouts and guides in every training session of the changes I have implemented.
Built an automated cycle from hr system to kronos to payroll system with the use of interface designer also made by Kronos.
This tool helps the smooth transition for the whole of Human resource services and payroll.

Implementations Consultant

Confidential

Responsibilities:

Provide project management / assistance from start to completion that is configured using database originated from Kronos/Oracle also known as E-time from Confidential .

Team Leader

Confidential

Responsibilities:

Manage 10-15 representatives to exceed target key performance indicators such as customer satisfaction, First contact rate, Average response rate and attendance.
This is a pioneer seasonal account for a UK based company.

IT Support Engineer

Confidential

Responsibilities:

Financial Advisor

Confidential

Responsibilities:

Assist customers submit application for auto loan and also provide conveyance after getting decision from a credit analyst.
As a financial advisor I was able to be part of the top 20% tier which includes average handle time, quality score, and attendance.
I was part of the pioneer batch for loan closing as a loan closing rep I help customers to complete their auto loan purchase with Confidential and was able to be part of the Speed Team as well that helped the auto finance department conduct activities for the direct auto finance group.

Sr. Technical Support

Confidential

Responsibilities:

Provide excellent quality of service with integrity to customers that need assistance in trouble-shooting advance software issues, such as virus/malware removal, troubleshooting network problems Local Area Network and Wireless.