SUMMARY:

I am interested and open to relocation in order to support a bigger role. I have an active Top Secret clearance and a updated passport allowing travel for fielding opportunities. I also have 10 years in total experience in I.T. including positions such as: Cyber Security Analyst, Service Desk Administrator, Windows / Linux System Administrator and PC Technician, using Remedy for trouble ticketing. I also have overseas and in states military, contractor, and federal service experience with all branches of DoD, a broad knowledge of communications, server migration, and desktop support.

TECHNICAL SKILLS:

Software: MS Office, PowerPoint, Outlook Web / Microsoft Exchange Server 2010, Remedy, Enterprise Email, Remote Desktop Manager, VMware vSphere, Active Directory, ACAS, HBSS, Retina, VRAM, MacAfee

Operating Systems: Linux, Windows 2000, 2008, 7, 10, PowerShell Scripting, Microsoft Management Console.

Other: DHCP, DNS

PROFESSIONAL EXPERIENCE:

Confidential, Ft Gordon, GA

IT Specialist /Cyber security specialist

Responsibilities:

• Serves as a SME responsible for managing all aspects of the virtualization system architecture. Assists in developing the strategy for optimal use of virtualization products and system integration with other collaborative tools within the organization.
• Provide conceptual analysis, requirements analysis, design, implementation, deployment, documentation and maintenance of various applications and support tools.
• Ensures a high level of usability and ease of navigation, throughout all tools and user interfaces. Installs, configures and supports cyber security tools which includes sensors and analysis tools, but not limited Security Onion, McAfee Host Based Security Suite (HBSS), Assured Compliance Assessment Solution (ACAS), Security Event and Incident Management (SEIM), etc.
• Responsible for keeping tools up - to-date with the latest system releases to mitigate threats and maintain current anti-virus protection and remediation.
• Trouble-shoots application configuration issues. Advises management regarding state-of-the-art techniques, software, and hardware.
• Serves as a subject matter expert (SME) for IT intrusion detection and analysis for state-of-the-art and emerging techniques and products, and recommends appropriate technical strategies in resolving complex and persistent IT security challenges.
• Detects intrusions across multiple platforms (Windows and Unix\Linux), specialized administration (DNS, Web, Databases, etc.) to allow for fact and knowledge based monitoring of enterprise network and system security devices.
• Perform system analysis for all computer incidents from discovery/detection, to isolation, to recovery/remediation, to root cause analysis by following prescribed standard operating procedures.
• Assists and provides direction to the system technicians, managers, and other stake-holders for incident response.
• Monitors Host Based Security Suite (HBSS), SEIM and other enterprise tools for indications of a potential intrusion or violation of existing joint, service specific, or Department of Defense (DoD) policies.
• Perform computer network defense (CND) incident triage, to include determining scope, urgency, and potential impact; identifying the specific vulnerability; and making recommendations that enable expeditious remediation

Confidential, VA Beach, Virginia

Sr. Cybersecurity Analyst Subject Matter Expert

Responsibilities:

• Monitor computer networks for security issues, assets, and vulnerabilities in VRAM and ACAS for various U.S Navy ships while CONUS or deployed.
• Responsible for the Cyber health and welfare of over 30 U.S.S Ships (Cruiser Patrol Craft, Nuclear, Amphibious, Destroyers, etc.) in meeting Cyber Baseline requirements.
• Instruct Ship Personnel (IT1, IT2, and IT3) on the installation of security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs).
• Instruct ship I.T personnel on how to meet Cyber Baseline Requirements.
• Investigate security breaches and other cyber security incidents.
• Detecting, analyzing, and resolving security issues associated with hardware, operating systems, and applications software.
• Documenting procedures, instructions, changes and upgrades.
• Provide technical assistance of all assigned projects.
• Support monitoring and analysis tools.
• Ensure that all workstations on Vessels are Patched, Scanned and secured.
• Performing workstation/server configuration management and documentation.
• Monitoring workstations/server logs for errors and failures and recommend appropriate actions for troubleshooting and maintenance to Military Personnel.
• Reporting all data received and resolutions occurred to Cyber Baseline Execution Lead, and Fleet Readiness Directorate.
• Performed after action review (AAR) for on ship Admiral, Executive Officer (XO), and Operations (OPS).

Confidential, South Carolina

GCCS Administrator

Responsibilities:

• Provide administrator assistance in Unix Global Command and Control Systems operations in support of Air Operation Center (AOC).
• Maintaining workstation / server operating system software such as: Windows, UNIX, and Linux
• Detecting, analyzing, and resolving problems associated with hardware, operating systems, and applications software.
• Documenting System Administration procedures, instructions, changes and upgrades
• Provide technical assistance of all assigned projects.
• Support monitoring and analysis tools.
• Managing user accounts for workstation / server access; work with the Information Assurance Manager (IAM) and Information Assurance Office (IAO) to ensure that proper paperwork is on-hand for the accounts.
• Performing workstation/server configuration management and documentation
• Monitoring workstations/server logs for errors and failures and perform appropriate troubleshooting and maintenance.
• Assist DevOps teams in various staging, development and configurations of AWS Linux based OS.

System Windows C2 Administrator

Confidential

Responsibilities:

• Responsible for over 40 Global Command and Control Mission mandated applications for OCONUS/ CONUS support primarily United States Air Force command.
• Operate and maintain all aspects of server administration to include but not limited to Microsoft 200X Active Directory, WINS, DNS, DHCP, print queues, etc.
• Maintain the health and welfare of GCCS Zones and Cop feeds.
• Troubleshoot all other site authorized software with IMOs and users.
• Create logon and email accounts using Microsoft Exchange Server and User Manager.
• Manage Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
• Work within a small continuous improvement focused team. Track and document work performed to allow accurate reporting of all Server activities.
• Complete all tasks and assignments as requested by Supervisors and Management.
• Fluent in VMware vSphere and various applications.
• Assist DevOps teams in Azure standups.

Help Desk Administrator

Confidential

Responsibilities:

• Provide immediate response to all military personnel who come to the Service Desk. Person to person interaction involving troubleshooting, information exchange and help with ticket submission and issues.
• Responsible for the health and well-being of various applications such as Citrix, Centrix, and weapon based applications.
• Provide excellent telephone customer support for incoming and follow up calls used for initial troubleshooting.
• Provide user and group account maintenance as required.
• Worked within a small continuous improvement focused team. Used Remedy to track and document work to allow accurate reporting of all Service Desk activities.
• Completed all tasks and assignments as requested by Supervisors and Management.
• Provided data center support where appropriate.
• Responded to incidents from triage through resolution, including escalations, where appropriate.
• Responded to Infrastructure repairs (remote and physical).

Confidential

System Administrator

Responsibilities:

• Operated and maintained all aspects of server administration to include but not limited to Microsoft 200X Active Directory, WINS, DNS, DHCP, print queues, etc.
• Troubleshot Microsoft OS issues on Confidential Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.
• Troubleshot all other site authorized software with IMOs and users.
• Created logon and email accounts using Microsoft Exchange Server and User Manager.
• Managed Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.
• Worked within a small continuous improvement focused team. Track and document work performed to allow accurate reporting of all Server activities.
• Completed all tasks and assignments as requested by Supervisors and Management.

Service Desk Administrator

Confidential

Responsibilities:

• Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner. Assists the IMO with daily functions of computer, network, and software management for the site and all users.
• Provide immediate response to all customers who came to the Service Desk. Person to person interaction involving troubleshooting, information exchange and help with ticket submission and issues.
• Used VERITAS Backup Exec to conduct file server Backup / Restores. Utilized Microsoft SMS, MOM, SCCM and WSUS.
• Provided excellent telephone customer support for incoming and follow up calls used for initial troubleshooting.
• Provided user and Microsoft Exchange account maintenance as required in both MMC and ARS.
• Worked within a small continuous improvement focused team. Track and document work performed to allow accurate reporting of all Service Desk activities.
• Completed all tasks and assignments as requested by Supervisors and Management.
• Provided data center support where appropriate.
• Responded to incidents from triage through resolution, including escalations, where appropriate.
• Responded to Infrastructure repairs (remote and physical).
• Held a manager position.

Desktop Support

Confidential

Responsibilities:

• Provided professional laptop and desktop support as well as customer service to military and civilian customers.
• Troubleshot hardware problems and repaired or referred user to another repair facility as appropriate. Installed, troubleshot, configured and repaired software issues for Windows operating systems (OS) and Microsoft Office 2007.
• Troubleshot and resolved network connectivity issues at the desktop level.
• Joined personal computers (PCs) to local domains as required. Configured local PC connections to network printers.
• Performed custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required.
• Troubleshot Microsoft Exchange Server connectivity issues. Installed and troubleshot other software and peripheral devices as required by the customer.
• Completed all tasks and assignments as requested by Supervisors and Management.

Confidential

Multichannel Transmission System Operator and Maintainer

Responsibilities:

• Installed, operated, and performed unit level maintenance on multichannel line-of-site and tropospheric scatter communications systems, antennas and associated computer equipment.
• Analyzed BIT/BITE diagnostics to isolate faults to the Line Replaceable Unit.
• Installed, operated, and performed strapping, restrapping, preventive maintenance checks and services, and unit level maintenance on communication security devices.
• Operated and performed Preventive Maintenance Checks and Services on assigned vehicles. Installed, operated, and performed preventive maintenance checks and services on assigned power generators.
• Supervised operations and assisted team members in the installation and operation of multichannel line-of-site and tropospheric scatter communications systems.
• Supervised, performed and assisted team members in the performance of unit level maintenance on assigned communications equipment.
• Requested logistical support.
• Responsible for keeping organization’s network up to date.
• Prepared input for statistical and other operational reports which operated through Remedy ticketing system.

Confidential

Hardware Support

Responsibilities:

• Provided professional laptop and desktop support as well as customer service to customers.
• Troubleshot hardware problems and repaired or referred user to another repair facility as appropriate.
• Completed all tasks and assignments as requested by Supervisors and Management.
• Installed, troubleshot, configured and repaired software issues for Windows operating systems (OS)
• Provided reimage and patches as specified by management.