Administrative Support Associate Resume Lake Success, NY - Hire IT People

COMPUTER SKILLS:

Microsoft Office Suite: Word, Excel, Powerpoint, Outlook

Billing/Payment Systems: Chrome River, Xifin

Electronic Document Filing/Storage System: Master Control

Procurement System: PeopleSoft/e - Pro Requisitioning

Lab Test Ordering/Tracking System: Cerner Millenium

PROFESSIONAL EXPERIENCE:

Confidential, Lake Success, NY

Administrative Support Associate

Responsibilities:

Provided support to senior management including, but not limited to, drafting correspondence, managing calendars, directing phone calls and responding to other communications
Facilitated travel arrangements for out-of-town events through Austin ProTravel and Delux Transportation
Used Chrome River to generate credit card reconciliation reports and to create both invoices and expense reports
Maintained Staples, E-Procurement and FedEx accounts for purposes of supply ordering and overnight shipping
Fulfilled laboratory medical and billing record requests from law firms and managed care companies
Drafted and transcribed minutes for the daily Operations Huddle for management and associated staff; prepared bi-weekly LIS/AEHR meeting minutes lead by Confidential
Collaborated with Quality Management department on various data entry tasks, including entering and analyzing data from bi-annual Physician Satisfaction Surveys and monthly Specimen Identification Forms
Lead Administration staff in creating instrument maintenance binders for the Automated Laboratory Department

Confidential, Lake Success, NY

Unit Receptionist

Responsibilities:

Managed reception area by serving as a “human point of entry” and informational guide for all visitors
Assisted Phlebotomy department with daily patient registration
Responded to telephone and in-person requests in a timely manner; handled mail distribution
Reported lab test orders daily from NYC Health + Hospitals clients using Cerner Millenium and Microsoft Excel
Submitted invoices through Chrome River; filled out check request forms for vendor payment
Assisted the Infectious Disease department with the implementation of yearly Pathology Rotation Schedules
Developed Competencies and Standard Operating Procedures for the Quality Management department
Provided clerical support for special projects as needed and assigned by senior management

Confidential, New Hyde Park, NY

Front Desk Receptionist

Responsibilities:

Scheduled appointments in Cerner Soarian with patients on the phone and face-to-face; tracked patient location and status while in-office using AllScripts Touchworks EHR
Posted charges in G.E. Centricity Business for a variety of patient types with occupational health issues
Organized monthly Practice Detail Reports for the office’s administrative department using Microsoft Excel
Maintained clinical flow of medical office by utilizing standard office equipment to send, receive, and process confidential patient information into electronic health records
Prepared medical charts with essential forms in advance to maximize efficiency and minimize patient wait time
Corresponded with patients, physicians, medical personnel, insurance companies, and law offices by phone, by e-mail and face-to-face

Confidential, East Meadow, NY

Intern

Responsibilities:

Conducted an analysis of regulation changes in the Department of Quality Management
Conditions of Participation with existing hospital policies and procedures
Participated in a hospital-wide hand hygiene audit, functioning as a “Secret Observer” of staff practices

Confidential, Uniondale, NY

Volunteer

Responsibilities:

Confidential, Mineola, NY

Welcome Ambassador

Responsibilities:

Created packets with clinical and non-clinical materials welcoming a new patient onto the cardiac care floor
Assisted in fulfilling non-clinical patient needs on the cardiac care floor