Technician/VoIP support Resume Tigard, OR - Hire IT People

SUMMARY:

Excellent Customer Service and Technical Support skills.
16 years Technical Support including computer, network, and help desk.
12 years Desktop/Network support to end users.
12 years using WAN and LAN environments.
Superb problem solving, troubleshooting, training, and interpersonal skills.
Installation and configuration of new software and updates, upgrades, and patches on existing systems and testing with current systems.
Network Support of LAN/WAN components (switches, routers, etc.)
Perform hardware maintenance and repair on desktops, laptops and peripherals

TECHNICAL SKILLS:

Software: Windows 8,7, Vista, XP, Apple OS X 10.2 - 10.8, Windows 2000 Professional & Server, Windows 9.x & Millennium, NT Workstation & Server, MS Office 97 - 2010 (Word, Excel, PowerPoint, Access& Outlook) Lotus, Remedy ARS, NAV TCP/IP, DNS, Exchange, MS Outlook 2000, Netscape, Internet Explorer, Adobe Photoshop 6.0, Linux, Unix, and Database programs

Hardware: Hewlett-Packard, Dell, Compaq & Gateway computers & Laptops, Epson, Lexmark, & HP Printers. Cisco LAN/WAN hubs, switches, routers, 3Com LAN/WAN network cards, 10/100Base-T, 10Base2, 3Com hubs and routers, I/O Devices.

Peripherals such as: Scanners, Digital Cameras, Handheld PCs, etc.

PROFESSIONAL EXPERIENCE:

Confidential, Tigard, OR

Technician/VoIP support

Responsibilities:

Troubleshooting of network VoIP equipment, handsets and other peripherals.
Remote Desktop Management and end user help thru Go To Assist.
Updating and custom setup of company/user profiles on servers.
Installing a new foundation and home, setting up property until weather worsened

Confidential, Tigard, OR

Technician/Application support

Responsibilities:

Setup and troubleshooting of networks, printers and other peripherals.
Design and setup of networks including connecting to Airprint and other Apple designed products.
Application support for all native Apple apps and software tools.

Confidential, Salem, OR

IT Consultant/Owner

Responsibilities:

Setup and troubleshooting of networks, printers and other peripherals.
Design and setup of networks including server and workstation setups, cable layout and installation of network cards, and cable layout
Responsibilities include network administration and support of a Windows NT LAN environment. Perform network development and evaluation on various software applications for Windows. Configure and maintain network security measures including firewalls, and proxy servers.
Perform back up and maintenance of servers and data drives.
Installation, configuration and support of XP, ME, 2000 MS Office 97 & 2000.
Train end users on software and hardware usage in person and via phone and Email.

Confidential, Portland, OR

Installation Support Technician / Programming Support

Responsibilities:

Hardware support of Security Systems installs
Lead programming Setup help for computerized alarm systems thru
TCP/IP, direct connect, Remote dial in.
In House Beta Testing of new software packages.

Confidential, Portland, OR

ISS Level 4 Desktop/Network Support Specialist

Responsibilities:

Desktop/Network support including troubleshooting of user software, hardware, and network problems.
Project management in a Windows 2000 deployment project.
Deployment of 500 - 700 new PCs including install, configuration and troubleshooting of hardware and software.
Key participant in Windows 2000 project during discovery and implementation phases.
Coordinated installation of all system applications.
Maintained user profiles and security standards and email administration.
Perform back up and maintenance, and perform upgrades of server software and hardware.

Confidential, Portland, OR

Desktop Support Specialist

Responsibilities:

Network/Desktop support including software and hardware issues.
Part of computer deployment project for 400 new desktops & laptops.
PC and Laptop configuration and upgrades.
Exchange Administration duties including email account configuration and troubleshooting.

Confidential, Beaverton, OR

Lead Network Support Engineer

Responsibilities:

Supervision and 2nd level support of 1st level technicians in a call center environment.
Network setup and troubleshooting via phone and email.
Troubleshooting software, operating system, hardware and network issues.
Recreate issues for advanced level troubleshooting, replacement, diagnosis and resolution of effected hardware.

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Technician/voip Support Resume

Tigard, OR

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