Project Coordinator Resume

SUMMARY:

Seeking a position as a computer technician where I can apply my knowledge and experience with computers.
Excellent customer service, interpersonal and telephone etiquette skills.
Thorough understanding of the automated call distribution and tracking systems and the area's processes and procedures.
Strong knowledge of Microsoft Operating Systems and Office Suite, network and other business - related hardware and software systems.
Strong analytical and problem solving skills.
Good written and verbal communication skills.

TECHNICAL SKILLS:

Computer Applications: DVD - CD-ROM interaction (recording) *Microsoft Windows 7 & 8 Lotus 1-2-3 *MS-Works MSQuicken *PowerPoint *DameWare Visual Basic Printshop *MS-Office 97-2003-2007-2010-2013 Instant Recall (support) *RPG LanAudit *Magic(Support) OS/2 *COBOL Novell *TCPIP *DPUmbrella (Support) C-Programming Blackberry Training *MSMail Lotus Notes9 Social Edition Daytime Organizer * MsAccess 97 + Focus Outlook 98-2003 *Rightfax *Peoplesoft(Ticketing System) Vax + Unix Systems Fax Utilities *Outlook *RDP -Remote Desktop Advanced C++ Winzip *Norton Antivirus *McAfee VOIP Training Filenet *ActiveDirectory *MicrosoftVisio *Wireless connectivity VPN (Virtual Private Network) *Microsoft Project *Remote Desktop TSRM Ticketing system *ISM ticketing System Order Now 2.0 (Receiving Software)

PROFESSIONAL EXPERIENCE:

Project Coordinator

Confidential

Responsibilities:

Creating tickets - Contacting Clients and Techs - setting up scheduled computer replacements.
Imaging machines to be deployed.
Making sure machines were shipped out overnight when needed.
Global /International Desktop Support ( Confidential )
Requesting hardware to maintain supply and demand. Requesting client ID s .
Setting up Laptop Kits and Desktops. Assisting clients with software problems.
Installation of printers and fax machines. Maintenance on computers.-software and hardware.
Configuring laptops and desktops. Working with Active Directory to configure ID s .
Configuring wireless setup on laptops, including wireless printer access. Replacing hard drives on laptops.
Transferring of data with IDE to USB connections.
Configuring network drives on computers.

Confidential

On site technical support

Responsibilities:

Assisting the legal department in their endeavorscreating legal documents and presentations
On Site assistance for 5 years and Remote desktop and phone assistance for approx 5 years
Auditing Computers for Confidential in Indiana

Helpdesk Technician

Confidential

Responsibilities:

For cake business: take orders, bill, and inventory assessment.
Purdue Club for International Affairs (P.C.I.A): arrange meetings, take minutesAnd make phone calls as secretary of the club
Coordinated student employee work schedules in the campus’ main computer lab
Make electronic classroom reservation for faculty members
Train computer consultants in the campus’ main computer lab at Confidential .

Confidential

Service Desk Technical Analyst

Responsibilities:

Answers incoming calls entering call data into problem tracking system.
Analyzes and resolves user problems or issues in a timely manner, escalating unresolved problems, as necessary.
Identifies potential system wide issues ensuring timely notification to manager.
Ensures customer satisfaction through meeting established service level standards.
Acquires and maintains knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.
Performs other essential duties as assigned.

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