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Software Trainer And Support Analyst Resume

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SUMMARY

  • Technology - oriented individual with attention to detail and a commitment to providing a high level of service and support in the technology industry.
  • A confident professional with skills necessary to be successful.

TECHNICAL SKILLS

  • Communication Skills
  • Analytical Skills
  • Microsoft Office
  • Multitasking
  • Problem - Solving
  • File and records management
  • Training and development
  • Handling of Confidential Information
  • Strong Organizational Skills
  • Detailed Oriented
  • Customer Service
  • Software Support
  • Data Managing

PROFESSIONAL EXPERIENCE

Confidential

Software Trainer and Support Analyst

Responsibilities:

  • Provide on-the-phone support for clients regarding ERP software issues.
  • Present on-site training for clients during software launches through travel accommodations and/or phone conferences.
  • Multitasking of support cases and projects with the use of Zendesk.
  • Assist clients in achieving their business goals.
  • Ability to efficiently assist client with issues relating to the software program in a timely matter.

Confidential

Family Partner

Responsibilities:

  • Coordinated educational workshops, for both children and adults.
  • Trained individuals in order to assist in their development of skills.
  • Coordinated meetings with community partners to strengthen programming.
  • Worked with Microsoft Software suite in order to log client information and to create programming.
  • Processed confidential information within ADP and CareLogic.
  • Use of Social Media platforms to promote the center.
  • Administrative job duties including scheduling and other key skills.

Confidential

Delivery Driver

Responsibilities:

  • Responsible for keeping an accurate and secure cash bank
  • Satisfied customer needs with efficient service.
  • Demonstrated an ability work well under pressure.

Confidential

Customer Service Associate

Responsibilities:

  • Demonstrated conflict resolution skills to enhance customer service experience.
  • Goals were reached through Group-oriented projects.
  • Developed skills necessary to be flexible within job duties.

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