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I.t. Support Specialist Resume

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Minneapolis, MN

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AREAS OF EXPERTISE

  • Microsoft Windows OS, including Server OS
  • Mac OS X iOS and Android support experience
  • Active Directory, Microsoft 365, Azure
  • Remote Support Experience
  • Experience working with a dynamic client base
  • Technical training experience with groups or individual trainees
  • SCCM and Intune Management
  • Basic Linux experience
  • Ticketing System Experience (ServiceNow, HP Service Manager, HEAT, ConnectWise)

PROFESSIONAL EXPERIENCE

I.T. Support Specialist

Confidential | Minneapolis, MN

Responsibilities:

  • Provided on - site computer and server support to employees
  • Support of desktop/laptop hardware, software (Windows and Mac OSX) both remotely and on-site
  • Coordinated technical support (projects and day-to-day) for the company with 3rd party I.T. vendors

Technical Support Analyst

Confidential | Eagan, MN

Responsibilities:

  • Provided on-site computer and server support to employees
  • Provide local support for all Mac OS and Windows machines
  • Perform support for multimedia and teleconferencing systems
  • Perform any other technical duties as requested by client

EUC Technician (L2)

Confidential | Minneapolis, MN

Responsibilities:

  • Provided remote and on-site computer and server support to contract commercial and residential clients
  • Perform any other technical duties as requested by clients

Systems Administrator

Confidential | Rogers, MN

Responsibilities:

  • Support of desktop/laptop hardware, software (Windows and Mac OSX) both remotely and on-site.
  • Second level Administration for Microsoft networks.
  • Maintained desktop and laptop images on the network.
  • TEMPEffectively work from a remote location (home office, satellite sites, corporate office) to troubleshoot and manage job responsibilities

Technical Service Specialist

Confidential | Anoka, MN

Responsibilities:

  • Perform system administration for end users using Active Directory
  • Respond to elevated Support Desk email and telephone support requests
  • Established, promoted and maintained Support Desk policies and procedures

Assistant Systems Administrator

Confidential | Plymouth, MN

Responsibilities:

  • Troubleshoot user inquiries regarding computer software or hardware
  • Install and perform repairs to hardware, software, or peripheral equipment
  • Configure Active Directory user accounts and groups, Cisco phones, hotlines, and hunt groups for local users using Avaya
  • Provide technical training to end users

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