IT Field Service Tech Resume SF Bay Area, CA - Hire IT People

SUMMARY

Good customer service skills.
Exhibits perseverance and determination through the process of working hard labor jobs.
Motivated team player wif a strong work ethic wif the ability to exceed expectations when performing tasks.

TECHNICAL SKILLS

Software: Microsoft Office Suite, Remote Desktop, Windows, Terminal/Command Prompt, program configuration, applications, FTP clients, web browsers, Active Directory

Hardware: Motherboards, Hard Drives, Network Devices, Memory, Graphics Cards, routers

Operating Systems: Windows 10/8/7, Mac OS, Linux, Android OS, IOS

Maintenance: Computer assembly and disassembly, formatting hard drives, operating system installations, system and data restoration, data backup, diagnostics and troubleshooting, RMA, printer repair, network system diagnosis and repair

Networks and Protocols: LAN/WAN, Ethernet, WIFI, LTE, GSM/CDMA.

PROFESSIONAL EXPERIENCE

Confidential, SF Bay Area, CA

IT Field Service Tech

Responsibilities:

Replacing printers, installing IT hardware in retail stores and restaurants
Diagnosing Cat5 and Cat 6 cable issues, terminating cat5/cat6 cables wif rj45 plugs and keystone jacks
Doing RMA on defective devices
Doing halp desk support for different clients on Windows 10 computers, installing smart devices such as a video doorbell in customer’s homes
Using power tools to install various hardware in homes and mounting door bells on stucco surfaces, wood, and other walls in customer’s homes
Using entrepreneurial skills to gain more clients

Confidential, SF Bay Area, CA

IT Field Service Tech

Responsibilities:

Installing TV mounts, alarm systems, video doorbells and other smart home accessories
Helping customers wif solve computers issues and educating customers on how to use mobile devices, alarm systems and video doorbells

Confidential, SF Bay Area, CA

Desktop Support

Responsibilities:

Perform the disconnect functions of workstations to prepare for move by a moving company.
QA inspection, labeling, bagging and completing all documents involved wif the move.
Perform asset inventories as requested by clients.
Verify all systems and components have arrived at the new location.
Perform reconnection functions at the new location, including configuring workstations and cable management as directed by the client.

Confidential, SF Bay Area, CA

Desktop Support

Responsibilities:

Perform the disconnect functions of workstations to prepare for move by a moving company.
QA inspection, labeling, bagging and completing all documents involved wif the move.
Perform asset inventories as requested by clients.
Verify all systems and components have arrived at the new location.
Perform reconnection functions at the new location, including configuring workstations and cable management as directed by the client.

Confidential, Fresno, CA

Phone Technician/Desktop Support

Responsibilities:

Diagnosing cell phone issues like FRP lock, carrier lock and password lock
Doing FRP unlocks, carrier unlocks, and factory resets
Posting ads for devices for sale at store
Diagnosing Windows 10 and MacOS issues
Handled Inventory of Desktops, Laptops, Peripherals, and Components

We provide IT Staff Augmentation Services!

It Field Service Tech Resume

Sf Bay Area, CA

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