SUMMARY

• Having 8+ years of IT professional experience in Application Support & Middleware technologies
• Experience in diagnosing, troubleshooting, and resolving client issues with triaging skills. Experienced in technical operations providing service by communicating effectively with teams
• Provided WebLogic administration and support for extremely large application landscape on Linux/Windows platforms.
• Having extensive Business Knowledge on Banking & Finance domain.
• Manage and respond to Service Now requests, incidents, and changes. Involves in problem management, log analysis and performance optimization of different hosted applications.
• Responsible for installing, configuring, maintaining, and administering WebLogic & SOA 11g/12C Component on Linux/Windows platforms
• Provide 24 by 7 on - call administration and support for Middleware infrastructure.
• Provide technical implementation expertise and support to development teams and assist in the maintenance and tuning of a complex Middleware environment.
• Perform periodic system health checks for all environments
• Excellent analytical, problem solving and interpersonal skills
• Coordinated problem resolution call for application issue with other infrastructure technologies
• Document SOP (Standard Operating Procedure) for various tasks performed by team such as NOC call support, Handover/Takeover SOP, Application Health check monitoring etc.
• Extensive working experience in setting up WebLogic clustered environment, servers, node manager, JMS queues & JDBC connections
• Generated and installed the SSL Certificate & configured digital certificates using java key tool for secured applications
• LDAP server configuration by integrating the WebLogic with LDAP servers
• Experience with Apigee API Gateway - setup, configuration, and other admin activities
• Hands-on experience on Apigee 12-host clustered installation/upgradation
• Familiar with Authentication & Authorization systems, including LDAP, Active Directory and single-sign-on
• Creating security roles, group policy, user authentication and authorization and provide the global roles for that groups or users
• Created the Connection Pool and Data Source for Connecting the Database like Oracle, MySQL, DB2 and MS SQL Server
• Performed RCU setup configuration to have DB schema creation setup in Middleware Application
• Familiar in JMS Queue Configurations - JMS Server, Connection Factory, Persistent File stores, Foreign JMS server, JMS Queue
• Experience in creating and running cronjobs for scheduled jobs
• Created automated scripts for code deployment, monitoring, health checks and domain creation using WLST and shell scripting
• Deployment and troubleshooting of JAR, WAR, and EAR files in domain and clustered environments, through manual or automated tool
• Knowledge of the complexity of WebSphere MQ and how to best integrate it into application servers
• Expertise in installation, migration and upgradation of WebLogic Server and updating JDK versions, applying patches and installing service packs for WebLogic server.
• Experience in coordinating with UNIX team while moving environment from production to DR and DNS flipping
• Experience in setting up & support Oracle Fusion Middleware Products like SOA, BIP, OBIEE and related
• Performance monitoring, tuning, and maintaining of WebLogic server with respect to heap, threads and connection pools
• Managing and Monitoring the JVM Performance by adjusting heap size and garbage collection parameters, to maximize the number of clients accessing the applications.
• Monitoring thread usage, connection pool usage, CPU usage, Memory usage and preparing reports for the performance tests
• Prepared scripts to monitor JDBC Connection Pool Status, JVM Heap Size, and JMS Messages in the Destination queues
• Responsibilities included Installation, Configuration, Integration and Maintenance & Upgradation in IBM WebSphere MQ
• Created and configured MQ Objects like Queue Managers, Local Queues, Alias Queues, Remote queues, Dead Letter Queues, Channels, Listeners
• Set Authorities on Queue Managers, Channels and Queues and created MQ Series objects on local and remote MQ servers
• Performed POC on Kafka connectors
• Experienced in managing Incident, Problem, Change, Release, Configuration Management and Service Desk Operations.
• Lead and managed a team of systems engineers responsible for delivering Enterprise Business applications and Infrastructure in a banking platform
• Completed Bootcamp training in DevOps practices - CI/CD pipeline
• Completed Bootcamp training in AWS Cloud Architecting
• Knowledge on monitoring tool like AppDynamics, Splunk & SCOM

PROFESSIONAL EXPERIENCE

Confidential

Middleware Administrator

Responsibilities:

• Supporting Middleware technologies like Weblogic, SOA, MQ, Apigee, Tomcat
• Being Accountable for Service Restoration/Resolution
• Involves in Break Fix, own e2e SLA and issue closure
• Analyzing and fixing tickets/issues
• Pre/Post deployment plan discussion with the project team and challenges during outage time
• Working with Vendor Support like Oracle/IBM/COE team & fixing any unknown and long pending issues
• Liaison between Tier2, System & other IT team including development team
• Participating in Change analysis and planning
• Maintaining Knowledge Base, sharing reusable components, best practices, lessons learnt and preparing required documentation
• Process and Problem ticket owner for resolutions
• Participating in disaster recovery exercise and assist with audit request
• Providing SME support to development teams
• Reviewing and providing approval of Middleware access in according to Client processes
• Execution of access grants in Middleware & Managing Middleware passwords
• Responding to audit requests about user accounts and permissions
• Implementing patch roll out to Pre-Prod/Prod environment

Confidential

SOA Support Executive

Responsibilities:

• Involve in production incident issue triage, ensure stability & track issues to closure
• Identify root cause for any issue & maintain run book for all the incidents
• Coordinate with development/testing activities and ensure delivery quality, liaise extensively with external or internal clients, to ensure technical feasibility and user satisfaction
• Review the problem/incident tickets and co-ordinate the support activities by taking preventive/corrective actions
• Adhere to Legal, Security and Auditing requirements, by maintaining SLA
• Perform Daily proactive monitoring of services health in all the SOA systems
• Participate in Change analysis/planning, and support post deployment activities
• Participate in disaster recovery exercise and assist with audit request
• Validating SOA services (sanity test) during patch /upgrades or other maintenance activities on SOA systems
• Review QA test cases & test plans, sign-off services in lower environment before production deployment.
• Ensure documentation of applications, interfacing systems and other support processes/procedures
• Provide status tracker to Client Manager & maintains the detailed support activity report in repository and maintaining regular updates to the Knowledge Base.

Confidential

Application Support Executive

Responsibilities:

• Maintain and update technical system documentation and support procedures
• Involve in production incident issue triage, ensure stability & track issues to closure
• Maintaining SLA’s by fixing issue, coordinating with other interfacing system as needed
• Prepare DB Reports to Bank Users based on need, by executing SQL queries
• Participate in Change analysis/planning, and support post deployment validation
• Involve in DR exercise and assist with audit request
• Skills/Tools/TechnologiesRedwood ETL Scheduler, Unix/Linux, Oracle SQL DB, Payments, Banking, ServiceNow