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Desktop Support Specialist Resume

5.00/5 (Submit Your Rating)

Quincy, MA

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SUMMARY:

  • Computer technician supporting up to 1000 customers in a fast paced healthcare environment. imaging, installing and configuring printers, laptops, desktops, blackberries, androids and
  • Some iPhones.
  • Resolve IP and wireless issues as they arise.
  • General hardware, software and Lan\Wan troubleshooting.
  • Assist on root cause analysis for software issues and coming up with solid solutions.
  • Certified for support and diagnosis and to order and maintain parts.

CORE QUALIFICATIONS:

  • Strong communication skills
  • Managing tight deadlines
  • Working independently
  • Strong diagnostic skills
  • Leadership
  • Remedy
  • VPN
  • Networking (wired and wireless)
  • TCP/IP

SKILLS:

  • Microsoft Office 2003 (7 years)
  • Microsoft Office 2007 (7 years)
  • Office365 (2 years)
  • Lotus Notes (7 years)
  • Troubleshooting (10+ years)
  • Visio (10+ years)
  • Microsoft project (6 years)
  • Remedy (10+ years)
  • SOM (3 years)
  • Bomgar (3 years)
  • Log Me In (5 years)
  • Kace (2 years)
  • Networking (10+ years)
  • Desktop Support (10+ years)
  • Comptia (10+ years)
  • Active Directory (10+ years)
  • Microsoft Office 2013 (3 years)
  • Microsoft Office 2016 (3 years)
  • Tech Support (10+ years)
  • TCP/IP (10+ years)
  • Software Troubleshooting (10+ years)
  • VPN (10+ years)
  • LAN (10+ years)
  • Microsoft Windows (10+ years)
  • Operating Systems (10+ years)
  • Network Support (10+ years)
  • Customer Service (10+ years)
  • Analysis Skills (10+ years)

WORK EXPERIENCE:

Desktop Support Specialist

Confidential, Quincy, MA

Responsibilities:

  • Supporting 300 - 1000 laptops and desktops, laptops and mobile devices in a Corporate Healthcare environment
  • This includes Imaging, hardware and software troubleshooting, hardware replacementminor printer diagnosis and IP network troubleshooting.
  • Wireless and VPN troubleshooting, login troubleshooting skills.
  • Multifactor Authentication trouble shooting.

Computer Support Technician

Confidential, Randolph, MA

Responsibilities:

  • I started to increase my skill level and proficiency fixing computer for home users.
  • General hardware and software support, setting up and supporting home networks, wireless printers and VPN

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