Desktop Support Technician Resume Asheville, NC - Hire IT People

SUMMARY:

Experience in Helpdesk, Desktop/Systems Administration, Corporate IT Projects; in a variety of working environments. I’m highly focused on providing excellent service levels while remaining efficient. Secure a position which enables me to utilize my various skillsets and deductive reasoning, superior interpersonal skills and inherent systems knowledge to add core value to your organization; as well as implement my self - driven and strong work ethic, ability to learn new task areas exponentially and high level of ambition to ameliorate the overall performance of the establishment.

EXPERIENCE:

Confidential, Asheville, NC

Desktop Support Technician

Responsibilities:

Provide Desktop Support for Windows 7/10, Office 365/2016, Dell and HP Hardware.
Leverage ServiceNow to exceed SLA Compliance
Image desktops and Deploy Scripts using SCCM
Administer Microsoft Active Directory
Work effectively in a Global Multi-Domain environment
Manage Access switches with Multiple Vlans and Port Types
Create and Update IT department technical documentation
200 Users Onsite/50,000 Remote
Controlling Asset Management for the entire East Coast through our Service Now AskNow platform

SME PC Refresh Team Leader

Confidential, North Carolina

Responsibilities:

Efficiently resolve networking, hardware, software, and connectivity issues on Desktop Devices, IMAC, and offer desk - side support services.
Provide support for Operating System and standard office applications issues and provide maintenance in the field as well as remotely.
Provide oversight for personnel who are installing patch updates, hardware replacements, and software installations.
Monitor security profiles and anti-virus software on all Desktop Devices and implement appropriate actions in the even of non-compliance with security requirements.
Be the point-of-contact for the site for all IT related issues and provide VIP level support.

IT Support Consultant

Confidential, Asheville, NC

Responsibilities:

Utilized Apple OSX for all job functions.
Required high level data entry essential to the safety of clients.
Establish multiple levels of intricate paperwork to support confidential and seamless transport.
Effectively secure direct communication with Homeland Security
Provide 24hr flight and accommodation through participation in an on - call rotation.
Mastered proprietary software with minimal assistance.

Corporate Specialist Administrator/ Helpdesk Lead

Confidential, Asheville, NC

Responsibilities:

Provided superb customer service in a call center environment
Primary contact for technical escalation cases
Exceled at support through remote assistance tools
Assist in investigations related to account fraud claims

Confidential, Asheville, NC

IT Support Retail Sales Associate

Responsibilities:

Obtain and manage superb levels of customer service.
Manage multiple accounts and utilized strong organizational skills daily.
Skilled in IT craft; router networking, and whole home networking.
Qualified in Access Point Setup
Highly skilled in troubleshooting Android issues & setup for networking and application synchronization.
Responsible for handling large sums of money and maintaining drawer integrity.
Utilize quality interpersonal skills in face - to-face transactions and over the phone.

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Desktop Support Technician Resume

Asheville, NC

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