IT Support Analyst Resume New York, NY - Hire IT People

SUMMARY:

Strategic Performance - Ability to provide first line resolution by implementing strategic and tactical technical assistance to various customer base, within levels of the Service Level Agreement (SLA). Consistently maintain strong focus on Customer Satisfaction by delivering exceptional customer service to the end user community.
Team Leadership Development - Committed to maintaining team cohesiveness by the exchange of noledge, experience, and goal sharing to optimize the team’s level of delivery of technical assistance. Train and mentor newly hired IT Staff in order to introduce the high level brand of service we bring to the end user community.
Development/Operations - Consistently applying and building technical skills by keeping up with industry trends through research, and also seeking additional industry to keep up with industry trends.

TECHNICAL SKILLS:

Software: Operating Systems: Windows 2000/03/XP/07/10; NT 5.x, Novell Netware 4.x, 5.x, UNIX, RedHat Linux, and DOS. Windows Desktop Applications & Suite Packages: MS Office 2000/XP/ 2007/2010/2013 (Word, PowerPoint, Excel, MS Outlook. MS Visio, and MS Access), Office365, SSCM, WISE Packaging, PowerShell, SharePoint, FTP, Corel WordPerfect Office Suite V.6 thru10, MS SQL Server 2008/10/12, Interwoven Desksite (iManage) & Filesite/Mailsite (Matter Centric Environment), Hummingbird, DeltaView/ChangePro, Innova, InterAction, Norton Ghost, Norton AntiVirus, Adobe Acrobat Pro, Nuance, Lexis/Nexis, Westlaw, CaseMap, Documatrix (ImageBase), SoftSolutions, ILX, Bloomberg, Telerate, NewsEdge Market D Confidential Services Proprietary Applications. Graphics: Corel Draw, PageMaker & Harvard Graphics. Network Protocol: TCP/IP, DHCP, WINS, DNS, IPX/SPX, Internet Access, All Major Online Services and Web Browsers, Utilities: Active Directory, Citrix Metaframe, (CMC), Console 1, Alteris, HEAT, MS Terminal Server, Boxtone, Postini Admin, ProofPoint Admin, Blackberry Enterprise Server (BES/BAS), MobileIron, Palm OS, ProComm Plus, pcAnywhere. UserManager for Domains, Enterprise Administrator, ZenWorks, Bomgar, NWAdmin, Syscon, ServiceNow, HEAT, Remedy, Support Magic (SDE), Giva, Professional Help Desk (PHD), DameWare, Vantive, Intel LanDesk Management Suite, PCDuo.

Programming Language: Unix Shell Scripting, Visual Basic 5, Java, C, C++, HTML. D Confidential base: Oracle 8si, PS/SQL, MS Access, Personify

Hardware: Compaq PCs, Compaq Proliant Servers, Confidential PCs (Including Kayak, Vectra Xa, Xm And Vl), VMWare Servers, Cisco Servers, Sun Workstations And Servers, Confidential Compatible PCs, Laptops And Related Hardware (Lenovo, HP, Dell, Compaq), All HP Printers, Ethernet/Token Ring ( Confidential & Intel) Modems, Cd-Roms And Multimedia Peripherals, Firewalls

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

IT Support Analyst

Responsibilities:

Office/Exchange 2013 - Imanage Migration - Participate in pre and post-deployment testing of all applications.
Deploy software installations by validating and confirming functionality of each application.
Perform installation of network and standalone printers; mapping of network drives
Participate in Attorney and Business Staff on basic functions of Office 2013 and Imanage Desksite
Participate in the beta testing and research of Office 2016 (targeted for 2018 launch)

Confidential, New York, NY

Junior Systems Administrator

Responsibilities:

Prepared users by designing and conducting programs; providing s and support.
Created new account creation via AD, VPN, and Exchange
Configured scan directories for all network Canon copier units.
Created all IT documentation for software rollouts.
Followed up with customers, provided feedback and see problems through to full resolution
Properly escalated unresolved queries to the next level of support

Confidential, New York, NY

IT Support Specialist

Responsibilities:

Assisted Manager with of staff; prepared and revised documentation used for roll-out
Assisted in identifying Pilot users for Windows 7/Office 2010 Roll-out
Assisted with setting up Windows 7/Office 2010 Fair, designed to introduce the new system to the User Community
Set up PCs, and installed images, gatheird PC configurations such as IP addresses, host names, client names, and login IDs and network passwords
Installed third-party apps
Assisted Traning Manager with of staff; prepared and revised documentation used for roll-out

Confidential, New York, NY

Help Desk Analyst

Responsibilities:

Assisted with iManage to Desksite upgrade
Assisted with CRT to LCD monitor upgrade project
Assisted with RIM to Blackberry device upgrade
Assisted with laptop and desktop upgrade project

Confidential, White Plains, NY

Help Desk Analyst

Responsibilities:

Worked on reimaging project for upgrade to Citrix environment
Installation of MFP printers
Member of testing group, responsible for testing various scenarios related to new image; documented and reported issues for the pilot (pre-upgrade)

We provide IT Staff Augmentation Services!

It Support Analyst Resume

New York, NY

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship