Executive Desktop Support Resume

SUMMARY:

Outstanding customer service and world - class support in a large, fast paced, highly pressurized, corporate environment
Team Oriented and always ready to halp
Skilled at installing and repairing hardware and software components
POINTSEC Software
Symantec endpoint protection
Windows 10 BitLocker
SCCM imaging and Software installation
Ticketing System (BMC ars, ServiceNow systems)
Support and maintain computer imaging - Deployment of Operating Systems, Applications packages, Windows updates, Data migration. Software support: Oracle Products, SQL2005/2008, Lotus Notes, Outlook, MS Office Package including MS Access, Adobe Products
VDI - setup multiple machines.
Citrix - XenApps Client plug-in support for End users Citrix connection.
Small Network configuration
Wireless solutions configuring routers and devices
Strong technical support background in Windows XP, Windows 7, Windows 10 2000/2003/2008/2012/ 2016 R2 client and server. Maintaining and repairing productivity software, hardware, network peripherals and operating systems.
Install, configure, and manage Backup and Antivirus software
Good understanding of Networking (TCP/IP) concepts (addressing, subnets, routing).
Support of a variety of technical issues including VPN, iPad, Terminal Server, Internet Connectivity etc.
Basic knowledge in VB Script, PowerShell, and Batch.
OFFICE 2010,2016, 2019 and Office 365
Lotus Notes and Outlook support 2003/2007
General support for VMware server and workstation

PROFESSIONAL EXPERIENCE:

Confidential

Executive Desktop Support

Responsibilities:

Assist customers locally and globally, with a variety of software and hardware troubleshooting.
Support the engineering team creating and implementing effective solutions for daily tasks.
Install and set up technology in executive homes and offices.
Respond and track tickets using with ServiceNow ticketing system

Confidential

Client hardware & Software repair

Responsibilities:

Assist clients with a variety of repairs, backups, restoring files, reloading OS, Installation of software, virus /spyware/malware removal, setting up new computers, software/hardware troubleshooting, replace parts in PC’s and laptops, relocation of servers, etc