Support Executive Resume

TECHNICAL SKILLS

Familiarity with PC and Mac operating systems.
MS Windows Server
MS SQL Server and MS Visual Studio.
Audio and Visual production tools including Adobe Creative Cloud
Avid Media Composer and Protools..
On - Premise Microsoft Exchange to Office 365 and Microsoft to Google Applications Migration.
In-depth knowledge of Windows XP
Windows 7
8
8.1 and Windows 10 operating systems. Hardening of systems for end-user protection.
Interface with desktop engineers
infrastructure
networking
project and security groups mitigate daily issues effecting daily operations and correct or reduce downtime and SLA.
Involved in evaluating new operating systems and builds with legacy applications.

PROFESSIONAL EXPERIENCE

Support Executive

Confidential, Decatur, IL

Responsibilities:

Onsite with Confidential, providing End User Computing Support to Archer Daniels Midland Company. Fulfilling Software and Hardware requests. Maintaining Laptop and Mobile Phone loaner pool. Blackberry Console Admin Rights and Token Provisioning.

Field Engineer

Confidential, Louisville, KY

Responsibilities:

Onsite with Confidential, providing end-user services to Catholic Health Initiatives/Kentucky One Health facilities in Louisville KY. Desktop, laptop, software, mobile cart installs and end-user support.

Email Migration Analyst

Confidential, Louisville, KY

Responsibilities:

Contracted with Confidential as a Migration Analyst for RxCrossroads Specialty Solutions and Confidential . Migration of users from on-premise Exchange to Office 365 accounts. Local profile creation of McKesson email accounts on RxCrossroads computers. Desktop support and email troubleshooting.

Global Desktop Support Tier-III / Google Guide Lead

Confidential, NY

Responsibilities:

Providing Desktop Support for CompuCom Internal and end clients Allergan, Pfizer, PSEG Services, PSEG Nuclear, and Monster Worldwide, at various field and headquarters locations in several states. Security clearance for PSEG Nuclear.
Windows XP through Win 10 Support. Application support for client systems and legacy applications. PC Break/Fix, Printer support and repair. Smarthands network and Server support. Migration and Service Kiosks. Creator, resolver and dispatching roles for ticket and management systems.
Microsoft Bitlocker administration, encryption, unlocks and troubleshooting, Dell Certification as-needed.