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Desktop Support Technician Resume

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St Louis, MissourI

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SUMMARY:

  • Technically oriented individual with capacity for attention to quality and detail.
  • Highly effective analytical and problem solving capabilities.
  • Familiar and comfortable with computer technology and architecture.
  • Possess multiple technical certifications.
  • A self - starter that is goal oriented.
  • Analysis and Planning Business Focus Results Orientation Creativity and Change
  • Valuing People Professionalism Team Orientation Collaboration Customer Focus

TECHNOLOGY TOOLS:

Microsoft Word; Microsoft Excel; Microsoft PowerPoint; Remedy; Microsoft Access; GroupWise Email; Novell GroupWise Messenger; iOS and iPhone Configuration and Support; Windows XP/Windows 7; Linux/Unix; PC’s, Workstations; Monitors; Printers; Soundcards; Hard-Drives; Tape Backup Drives; C++; Java; Perl; Windows Server 2003/2008; Cisco IOS; Microsoft Outlook; MobileIron

PROFESSIONAL EXPERIENCE:L

Confidential, St. Louis, Missouri

Desktop Support Technician

Responsibilities:

  • Taking inbound calls and diagnosing whether fraud has occurred and take corrective action or deny service if necessary.

Confidential, St. Louis, Missouri

Desktop Support Technician

Responsibilities:

  • Take requests for new phones from the Service-Now ticketing system and assist with the configuration of MobileIron and GroupWise email on the new phones.
  • Arrange for activation and delivery of the new phones and assist customers with any technical or operation issues that they encounter.
  • I took on the role of Lead for the team of contractors working on this project.
  • Responsibilities included keeping both BJC and Apex up to date with the teams progress as well as assisting team members with issues they encountered and helping to transition their work to the rest of the team whenever a member would leave the team.

Confidential, St. Louis, Missouri

Desktop Support Technician

Responsibilities:

  • responding to help tickets submitted through email and the online self-service system.
  • Work included providing resolution or escalation for general IS help tickets.

Confidential, St. Louis, Missouri

IS Technician

Responsibilities:

  • manning the call center and providing technical support for the Virtual Desktop Interface system that was being deployed.
  • Work included answering support calls and providing appropriate resolution or escalation as well as documenting the issues.

Confidential, St. Louis, Missouri

IS Technician

Responsibilities:

  • providing technical support and responding to incident tickets for desktop, laptop and printer issues. Imaging, configuring and deploying desktop PCs, laptops and printers as well as repairing hardware and software issues in them.

Confidential, St. Louis, Missouri

IS Technician

Responsibilities:

  • Assist with configuration of MobileIron Mobile Device Management software on mobile devices such as iPhones and iPads.
  • Add GroupWise users to the Mobile Data Sync Servers.
  • Document procedures for the activation of new devices to the network.
  • Assist customers with activation and operation of new mobile devices. Identify and troubleshoot new iPhone implementations and document.
  • Identify security risks within commercialized environments, keep up-to-date with changes in policy and documentation and train new employees on the process from assigning tasks to completing work orders in the queue.

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