Help Desk Engineer Resume Boston, MA - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Help Desk Engineer

Responsibilities:

Experience administering user accounts using Active Directory, creating accounts, Password resets, unlocking accounts, Creating Distribution lists
Administration of Office 365 and it’s working with teh integration of MS Exchange 2013
Administration of user accounts
Provided technical assistance and support as Level 1 and Level 2 related to PC hardware and software issues to users in a large variety of departments throughout teh company
Support all desk moves and new hire set ups
Mobile Device Support using AirWatch (iPhones, iPads, and Android)

Confidential, Boston, MA

Technical Expert

Responsibilities:

Provide a high sense of urgency accompanied with exceptional customer service towards all user support requests either through teh ticketing system, phone calls, or shoulder taps
Support is not only provided to teh local US distribution team, but also 24 International sites throughout teh world
Experience administering user accounts using Active Directory, creating accounts, Password resets, unlocking accounts, Creating Distribution lists
Administration of Office 365 and it’s working with teh integration of MS Exchange 2010
Provided technical assistance and support as Level 1 and Level 2 related to PC hardware and software issues to users in a large variety of departments throughout teh company
Strong understanding and experience deploying software through remote applications
Enrolled corporate dedicated devices to employees under teh security protocol in Airwatch
Diagnosed and resolved issues for Apple products (iPhones, iPads, iMacs, and Airbooks)
Deployed desktops and laptops and conducted moves for employees
Part of a strong team which moved 515 people from 399 Boylston Street to 888 Boylston Street in one weekend
Tested Network ports for entire company prior to teh move
Conducted Audits and Account Expiring reports for Human Resources using MS PowerShell
Enrolled Citrix users through an application called Safenet/Mobile Pass for security purposes
Setup meetings and made connection to global locations throughout teh world with video conferencing systems

Confidential, Boston, MA

Desktop Support

Responsibilities:

First and second level support through a multiple types of communication which included, remote support, physical, and phone
Resolved many software and hardware incidents through a centralized ticketing system
AV support for planned events
Installation of software
Imaging of PCs and Apple machine through proprietary software ie. Casper, MS Deployment tool, Altiris
Experience administering user accounts using Active Directory, creating accounts, Password resets, unlocking accounts, Creating Distribution lists
Employee provisioning and termination process was followed and handled on a timely basis
Covered IT Walkup Service Desk

Confidential, Hingham, MA

Production Support Specialist

Responsibilities:

Managing incidents and facilitating calls
Working with business partners and outside vendors
Serve as liaison between business units to assist in addressing and resolving IT issues
Manage and maintain key department incident management documentation
Act as a primary contact to support operational scheduling, monitoring, and resolution of production issues

Confidential, MA

Service Desk Analyst

Responsibilities:

Answer phone calls
Respond to emails
Creation of help desk tickets
Resolve, escalate and track tickets through to resolution interaction with other departments
Track and report tickets
Weekly reports Perform system testing as needed

Confidential, MA

Desktop Support

Responsibilities: